Appletreeautomobiles reviews

1523725797

Wilson Bunn

google

Wilson, thank you for taking them time to leave us a review. We are very sorry to hear that you had a negative experience with our service department. Please call us at 828-684-4400 so we can properly address your complaint and promptly fix any issues you may have had.- Matt Sewitsky

1523988234

1

I purchased a minivan that was used and one of the conditions in the contract was to replace the broken rear struts. They also assured me that the DVD player was working but after we purchase the vehicle the DVD player wont play any discs and I take the van back to my mechanic and he said nothing was done to the struts. I called and the were unapologetic but realized they had been caught in a lie and it took them 3 days and constant calls to finally fix the struts. They still refused to fix the DVD player.

1522518747

Julie Hayes

google

Julie, I want to sincerely apologize for the negative experience you had at our dealership. I would love the opportunity to learn more about your visit and try to make this situation right. Please feel free to reach out to me at your earliest convenience 828-684-4400. - Matt Sewitsky

1522943319

1

Dont bother even looking. Salesperson not interested in helping us. He walked off and left us.

1532928347

Mary Hang

google

Mary, thank you so much for the 5-star review and wonderful note! We are delighted that Ed and Grant exceeded your expectations and were able to give you a great deal for a great car. Enjoy your new car and we hope to see you again!

1520365441

5

My bf and I dont have the best of credit and we were hunting for a new car because my car broke down on Patton Ave after only having it for a few years. We were ripped off by man with a small dealership in Morganton, so we were not only paranoid of getting ripped off again, but also worried that our options would be so limited due to our low credit scores. We thought that we would have to go the buy here pay here route which is never good, but since we heard good things about Apple Tree, we decided to try it out first. Well Ed Burt and Grant Leech did everything in their power to get us out of there with a car! On top of that, a great reliable car with a great monthly payment. I love my car and was not expecting to be driving a car so nice when I first walked in. So thank you Ed, Grant, and Apple Tree for giving us 100%.

1548084392

Michael Towe

google

Thank you for the great review, Michael. We are glad that our staff took care of all of your needs!

1548263239

5

They took fully care of my needs

1515690073

K B

google

KB, I want to first thank you for taking the time to provide us with feedback from your recent visits to our dealership. However, I want to sincerely apologize for the poor experiences you had. I would very much appreciate some time to talk with you to further learn about your recent visits and to help restore your faith in our dealership. Your business is truly valuable and I would like the opportunity to regain your loyalty. Please feel free to contact me at 828-684-4400 at your convenience. Again, I apologize and I hope to hear from you soon.- James King, Service Manager

1515777491

1

If you need service/repairs, save yourself the grief and go elsewhere. I retracted my original review in hopes that their service department would make things right.....I was wrong. Its been nothing short of a migraine dealing with these people. I drove over an hour from Jackson County to have a water leak fixed by their specialist 2 weeks ago. I was assured MULTIPLE times that he would be there, right up to the morning I dropped it off. He was a no show and I was, of course, upset. My boyfriend and I both took off work (2 full days pay) and shelled out for 2 vehicles worth of gas for the 100+mi trip...I was pretty much stranded without a vehicle after the guy didnt show (they waited until 4:30 to let me know when he was supposed to arrive at 10am). We get 2 stories: Service advisor told us specifically that they didnt realize he took off time to spend with his family beyond the holidays/New Yrs and then the Asst Service Mgr told us flat out they hadnt spoken to him at all and had no idea where he was because he wasnt answering... Same manager was incredibly rude and flippant; refused to take any responsibility for their hired service workers, and very snidely told my boyfriend on the phone, Get with real life, mistakes happen when he asked for a discount on our service for all the trouble wed been through. Fast forward, I get my truck a few days later and stupidly didnt look at the work their specialist had done before I left...I checked it out the next day, saw that it looked totally half-assed, gloppy sealant with big gaps and holes and they didnt even scrape all the old glue off. They also told me prior to the first fix that the rubber trim above the driver side truck cab (where the leak originated) was hail damaged....Its clearly been beat on by someone in the past, trying to make it seat correctly...to my knowledge, hail doesnt fall in a straight line, and there is literally NO other damage on the vehicle.Despite this, they didnt acually fix it, just made a $250 patch job. Turns out, the patch didnt even work. It STILL leaked. So I had to take ANOTHER day off work yesterday, make another 100+mi trip (that I couldnt even afford!!). Was told theyd give me an estimate of how long it would take/exactly what the steps would be to really FIX it (because they literally couldnt answer any of my questions on the matter...) and I waited 3.5hrs before calling to inquire15min later a call comes to say its ready, they never bothered to let me know what was going on as promised, just went ahead and did it. Well, they tell me there was some hole halfway back along/over the window that was missed the previous time and that the rest of the gaps and holes and the screwed up endcap was purely cosmetic and didnt even matter functionally (ok...but I paid you $250 to FIX. IT. And it stillllll looks awful!!!). Here it is pouring rain today and whaddayaknow, its leaking...These people are crooks. I will never, ever spend money here again.