We apologize for the the treatment and miscommunication.
1664562800
1
I visited Putnam Chevy a few days ago to look at cars for my grandparents. During the initial visit, the salesman, Franco, indicated that there was a $5000 dealer markup, though he would talk to his manager about what they could offer. Yesterday we got a written offer from a dealership in Fremont for MSRP, so I called Putnam to find out if they would match it (as they are much closer). They said they could do MS, and we indicated that we would come in the next day (today). When we arrived, the salesman, Willie, said he would do what he could to match the Fremont price. Originally, he came back with $2500 over MSRP. When I said we would not pay anything over MSRP given the Fremont quote, his manager dropped the price another $1500-ish. I walked out and called Stewart Chevy at Serramonte, which honored the pricing from Fremont. Willie is a good guy, but his manager did not honor our agreement. In addition, they offered my grandparents $1500 on their trade-in, Stewart Chevy ended up giving them $5400. I strongly recommend Stewart Chevy over Putnam. My grandparents are extremely happy with their purchase and the amount they got for the trade in.
I've bought over a dozen cars since I moved to the US from Hong Kong a few years ago and I am extremely picky about who I decide to buy my cars from. With that being said, for my next car I decided to order something custom from the factory. The car being a 2020 Camaro with the RS package with roughly $4000 worth of options on it. So when I walked into Putnam Chevrolet for the first time last week, I was expecting to be harassed and pressured into buying something that they had on their lot. However, my experience was the farthest thing from that. When I walked in, I was greeted by a young man by the name of Anthony Martin. The first thing I noticed about him was his professional demeanor and how eager he was to help. He even bought me lunch so I wouldn't be hungry during what he called a "client consultation." We discussed the car that I wanted and even though he said he was new, I could tell that he was completely comfortable with talking to me. So fast forward to where we built the car from the factory. He made the experience as quick and painless as possible. It was a joy to work with Anthony and let me assure you all that if you want a stress free buying experience, do yourself a favor and buy from the best guy in the business, Anthony Martin!!
Thank you for the feedback. We will better train our staff so our customers feel completely satisfied.
1582060885
3
These people can only deal with people that have a lot of money and excellent credit. Theyre all about the Benjamins.
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