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Dublinmazda
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Dublinmazda reviews
Information about Dublinmazda
4,01
351 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRbHJfX0N3EAE!2m1!1s0x0:0x89e282e173ea51bc!3m1!1s2@1:CIHM0ogKEICAgICQlr__Cw%7CCgsI_e_GrAUQwPD1Cw%7C?hl=en-US
Christina Burzlaff
google
https://www.google.com/maps/place/?q=place_id:ChIJ31sUrAHsj4ARvFHqc-GC4ok
1
I bought my car from Hansel Ford in Santa Rosa, CA. I purchased the extended Platinum 100,000 mile warranty. Overall my experience was pretty great. Recently my car has been having some minor issues. I called Hansel Ford and was of course greeted and helped by their wonderful staff. Unfortunately, I now live in the East Bay, so I needed to find a local dealer to take my car to. I called to book a service appointment (the 2nd time I have taken it in in 4 years). After being put on immediate hold without a wait for my response, I was greeted by Paul. I said that I would like to book a service, and he immediately put me back on hold again. Without getting super wordy, I was so taken back by lack of customer service and rudeness that I encountered, I hung up. My husband also called this location earlier this morning to get information on our warranty and was completely blown off. I have never written a review before, so these guys managed to do such a terrible job, I actually went out of my way to splash the review on the internet. That's impressive.
1642278149
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtNExuejV3RRAB!2m1!1s0x0:0x89e282e173ea51bc!3m1!1s2@1:CIHM0ogKEICAgIDm4Lnz5wE%7CCgwIhdqMjwYQwJnWmQI%7C?hl=en-US
Tyler Smith
google
https://www.google.com/maps/place/?q=place_id:ChIJ31sUrAHsj4ARvFHqc-GC4ok
Tyler, It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours beca use it helps us identify the areas in which we need to improve as a business. I apologize for the poor customer service you experienced.
1644604873
1
Refused to test drive a car claiming a buyer needs to be really into buying. Im not going to pay dealer marked up prices to even get considered for a test drive. Very disrespectful. I will not be buying a car from Dublin Mazda.
1414732550
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSURRMV9WOBAB!2m1!1s0x0:0x89e282e173ea51bc!3m1!1s2@1:CIHM0ogKEICAgIDQ1_V8%7CCgsIhrbMogUQgNHKCA%7C?hl=en-US
Rebecca Thomas
google
https://www.google.com/maps/place/?q=place_id:ChIJ31sUrAHsj4ARvFHqc-GC4ok
5
I had a great test drive with Bruce, and due to an urgency in needing a car, came back early in the week and worked with Allan. They were great to work with and so were the finance guys, and very understanding. I got a fully loaded Mazda 3, and feel like a million bucks in my new car. Thank You!
1547421218
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURJbGVDOG5BRRAB!2m1!1s0x0:0x89e282e173ea51bc!3m1!1s2@1:CIHM0ogKEICAgIDIleC8nAE%7CCgsIoozv4QUQoLOyeA%7C?hl=en-US
Kelly Schwartz
google
https://www.google.com/maps/place/?q=place_id:ChIJ31sUrAHsj4ARvFHqc-GC4ok
5
Had a great experience at Dublin Mazda trading in my 2016 Cx-5 for a new 2018 version. Robert our Sales Associate was amazing and really helped us get exactly what we wanted for a great price. The general sales manager, Sam was also very helpful and helped ensure we walked out happy. We purchased our vehicle at night and realized a few days after there was a scratch along the edge of the tailgate and when we went back in to get this fixed they were very accommodating and got me a rental and got it fixed for no cost in 2 days. Kristin in service department was amazing. Overall great experience and glad to have purchased my new car from this Mazda dealership. Thank you Robert and team!
1563919811
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVenV5WGh3RRAB!2m1!1s0x0:0x89e282e173ea51bc!3m1!1s2@1:CIHM0ogKEICAgICUzuyXhwE%7CCgwIyYje6QUQkO7OlAI%7C?hl=en-US
Brady Barneson
google
https://www.google.com/maps/place/?q=place_id:ChIJ31sUrAHsj4ARvFHqc-GC4ok
1
Selling a car was the easier part, but service has been a pain. Its a battle to get any warranty stuff done, and maintance team is really lacking service. Do Not Buy the maintance package, as you will regret the scheduling and work performed. I like my Mazda CX5 just wish I bought it from a dealer that cared. Ive spent the last 30 minutes trying to make an appointment for an oil change. Im lost how it can take this long to talk to someone.
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