Hi Andy, I apologize on behalf of everyone at Maserati Of Puente Hills. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We cant fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. We always strive to offer the best service, we'd like to opportunity to speak with you. Call us at 626-923-1234.
1643343335
1
0 Stars for this dealership. Classic "Bait and Switch". I cannot believe that there is still dealership using this unethical tactic to lure customers and waste their time. DO NOT GO to this dealership for anything!!! I am going ask my wife to use this as an example when she is teaching English as a Second Language in her classroom at Mt. San Antonio College. Her classroom demographic is 80% chinese and guess what; that is the primary target market for Maserati brand. I will ask to use Maserati of Puente Hills unethical "Bait and Swith" practice as an example when teaching her students the meaning of "Bait and Switch". It's unbelievable that sales associate, sales manager, and General Manager of Maserati of Puente Hills are using this tactic!!!! I hope someone will read my review and take his/her business to somewhere else. They don't deserve your business!
Hi Lisa, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
1625019005
5
My experience with Maserati of Puente Hills was very professional. They were very helpful in helping me make my out-of-state selection. Bryan made sure that all my questions were answered and all of my needs were met. I love my Maserati Levante and would highly recommend this dealership to anyone who's looking to get into a Maserati.
Saying that I am disgusted with car dealerships is a huge understatement; and so is everyone i know. Buying or leasing a car should be fun, not the disrespectful and deceitful torture spectacle most dealerships put you through. I walked in this dealership expecting more of the same but was VERY pleasantly surprised. Maroun Estephan was exceptional in guiding us through the lease process and helping me find a beautiful Alfa Romeo Giulia that i eventually drove away. Of course we did the usual "offer - counter offer" dance which is expected; but the whole process was fair, fun, and most importantly, very respectful. Even the showroom owner was humble enough to come and personally help close the deal. Maroun, Vin, Joanne, Richard and everyone else in the dealership were extremely professional and helpful. I don't know why most car dealership still think the "snake oil salesmen" persona is good for business. These guys have figured out the right way to do it!
We are sorry to hear about your experience, please feel free to visit us to turn around your experience. We at Maserati Alfa Romeo Puente Hills pride ourselves in always giving the best service to everyone.
1578340268
1
Very small dealership, everybody who works here is very lazy and makes you look for the vehicles yourself, the porters are no where to be found and to me it seems like nobody wants to help because of the long walks across for the next lot, the guys with the black Maserati shirt was very rude and unprofessional I wouldnt recommend this dealer to any serious buyers!
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