Landroverakron reviews

1618498882

Atom Ant

google

3

The service staff are excellent. So overall I have no qualms with the people there. As for the brand as a whole, that's a different story. I've been there 3 times in a month for check engine/quality issues. Unfortunately, I was warned about JLR reliability, but was lured in by the Jaguar brand and styling.

1653851738

robert marton

google

Hello Robert. As stated in the previous review you and Meidan submitted, we stand by our policy of having the title free and clear of any liens before we can provide payment. We apologize for the miscommunication. As a dealer that has been around for 83 years we have certain protocols and procedures. When a client trades in a vehicle they are required to bring us a title that is free and clear of all liens. We provided you with paperwork that you and Meidan signed here at the dealership with us stating all of our policies and procedures. Unfortunately the title you provided us did have a lien on it. Therefore we are not allowed to release funds until the title has been cleared of liens. We do have multiple messages with Emily and Tim with you stating you would receive your funds as soon as we have a free and clear title. Since then, we have received the title and provided you with your funds in full. Thank you.

1654021150

1

Curiously inept dealership. I think it is general knowledge that when you sell a car to a dealership for cash/payoff, you do not get paid until dealer receives title. But this dealership, via Emily Schneider, promised/assured the opposite. From "we will give you a check the same day" when we initially discussed the buy, to "today's Saturday but we can wire on Monday" to "we can probably wire when we get an electronic title" (what??) to....crickets and general silence in response to follow-up emails. Even the bill of sale provided for the entire purchase price to be paid as a down payment rather than upon receipt of title. Car was listed in their website a few days after the buy before the finance guy eventually told me the accepted reality of no money until title. Fine. But when my friend tried to buy the car the day it appeared on the website, the sales guy 'JR' said they had the title and even drew up a purchase agreement when clearly they didn't have title (CNC Motors anyone?). Confronted with this, the finance guy Tim Smith unashamedly trashed his co-workers. On JR, "he is 70 years old, what do you expect?" and on Emily Schneider "She's just started and doesn't know what she is doing." It is poor form for them to characterize incompetence/fraud/misrepresentation as "miscommunication." Even poorer form for management to diss their staff so publicly. Akron Land Rover is a new dealership, so there are clearly growing pains and problems as they get themselves going. They are owned by Kempthorn, and while those guys have been around for ages (and they eventually handled my payout), the new folks at Land Rover Akron need some time to develop competence. What is odd however, is that we sold them a relatively decent car and ordered a new, just as decent car and they treated us like trash. As if I was an idiot who didn't know what I was doing. Yet I am probably the type and profile of customer that they would want to propagate. When it became clear that Emily was caught in her lie, she cancelled our order as soon as she could. So, word to the wise, be careful with these guys. Check out other Rover dealers before you commit to this one, no matter how convenient it might be to come here. And if you do come here for business, question and document everything. One last thing: If you order a new Rover from them, my strong advice is to enter a purchase agreement as soon as you can which fixes the price. Emily verbally assured us they would never sell over MSRP. However, Tim Smith the finance guy made pretty clear that MSRP mark-ups on the Rover were on the table. I just don't trust that guy (but then again, who does trust a car dealer finance guy.....)

1648162945

Terry Triner

google

Terry, Thank you for your 5-star review! Thank you for your continued business!

1660232757

5

Leased my jaguar in 2019, just finished the buy out. I cant say enough good things about the dealership, the service and most importantly Emily. She was amazing, thank you so much I will definitely be back.

1655916640

Tom Grimm

google

Tim, Thank you for your 5-star review! We appreciate your continued business.

1660232260

5

This location is easily accessible and clean as a whistle! Recently had a wheel alignment done and waited in the waiting area. Lots of complimentary drinks & snacks available in this comfortable & quiet environment. Tyler, Service Mgr., was friendly and helpful. I had a question about the park assist feature and he lined up Emily to fill me in. She couldn't have been more willing to "assist". This place has certainly continued the excellent service and attention I came to enjoy years ago at Kempthorn in Canton.

1657656865

ig st

google

IG, we apologize we are only able to do preventive maintenance on vehicles of a certain age. Please let us know if we can assist in the future.

1660232156

1

Called to schedule a service appointment for 2008 XJ. Was told they can only do PM (preventive maintenance, oil change) on this vehicle due to its age.