OCEAN HEART GROUP reviews

1581373237

Halina Lynch

google

1

I can only speak for my experience in trying to get an appointment. The online portal was fine until I tried to request an appointment. It would not go through. I called this morning and a recording stated a technician would be with me shortly. After 5 minutes someone picked up, I asked to make an appointment , and she told me to hold on for a minute. I was holding for 30 minutes before I hung up. Called back again and the recording stated the person I was trying to reach was unavailable. I called and pushed the button for billing questions. That person was also immediately unavailable. Same thing over my lunch break, only I was on hold for approximately 5 minutes when someone picked up and immediately hung up without saying a word. On call back the recording came on again stating the person you are trying to reach is unavailable. I left a message for someone to please call me back so that I could schedule an appointment. No big surprise: no one called. This is their main line on their business cards and website. Ive heard remarkable things about this doctor and unfortunately it seems Ill never get the opportunity to meet with him because I cannot get through to the office to schedule an appointment. Im tempted to physically go to the office just to see how its run. I cannot believe that this even remotely passes for customer service. If they were having problems this should have been relayed to me. If this is the way this group is run then training may be worthwhile. Based on some of the other reviews, if my experience is par for the course then they need to fire all of them and find people who are willing to work. This is not a field where people and potential patients should be exposed to such poor treatment. A complete reflection on the doctors within the group, unfortunately. Its embarrassing. Fix it or find another line of work.

1600511929

Boban Jovanovic

google

2

For Dr. Komorowski, a mistake is just a bad day. For my mother, it's now a lifetime of complications. Stay away!

1581591708

Halina Lynch

google

5

This is my second review. After my earlier experience in trying to schedule an appointment, I received a call from a lovely woman from the Linden location. She apologized profusely and told me they were aware they were having some phone and server issues, as well as the need for some staff training to improve their level of client service. She offered me an appointment the same day. I went to the office in Brick and was treated with courtesy and efficiency. Dr Komorowski was outstanding: he took his time, was thorough in his exam and explanation of his findings as well as his thought process in driving toward a diagnosis of my symptoms. We now have a plan, which is all I could ask for. Based on other reviews, I expected no less and was delightfully surprised with the level of medical expertise and real human connection. Let me be clear as to my earlier post: Patients, such as myself, do not seek treatment for frivolous reasons. Generally they are under stress, with a healthy dose of anxiety and they want nothing more than compassion in seeking professional services. The staff members on the front lines of patient interaction set the perception for the whole group. It may be just a job to these people, but to the incoming patients, these people have to power to either add to or help diminish the tremendous stress that goes with alarming symptoms and/or illness. You are not just a technician, a receptionist, a medical biller. You are an integral part of a very important service and a potential asset to the community at large. You are representatives of the hardworking, self-sacrificing people who give up much in order to help their fellow human beings. This is a huge responsibility, and that burden should be handled with great care and with pride. If I could only give one piece of advice, it would be this: treat patients as you or one of your loved ones would expect to be (and wish to be) treated. It may take some practice, but to that patient it will make a world of difference. And support your doctors by knowing that your interaction with each and every patient is a reflection on them, as they have taken a risk by bringing you into their practice in assuming you were the best fit for the job. Please live up to that expectation. That is professionalism. A huge thank you to Aga & Dr Komorowski for all of their efforts. I wish you great success and I am very happy to have had the chance to meet you both =)

1520205656

M L

google

5

Dr. Komorowski is smart, compassionate and thorough. During a follow-up visit, he had reviewed my radiology reports for a broken leg from six months earlier (who does that?????). He noticed something on the routine emergency room chest xray (overlooked by other doctors and surgeons) and Dr. Komorowski urged me to see my Gyn. His concern led me to schedule a gyn appointment, and a major problem was identified and fixed. Had I waited to schedule a routine annual exam, the outcome would not have been so positive. So not only is he a great cardiologist, he's a pretty good detective, too.

1599246567

toppy

google

3

Long waits for scheduled visits. Didnt have me listed for a scheduled appointment THEY made with me. Office staff not always pleasant.