Angela, We regret to inform you that you have the wrong business listed for this review. We have a complete record of every customer and we have no record of any Angela Chase. We will submit this for review with Google as fraud/spam so they can address this review accordingly. Thanks!
1576610181
1
Poor service! Told us they were too busy to print our product while sitting on the couch watching TV in the office. incorrectly printed the t-shirts the first round, made us redo our logo so it was exactly as we wanted it, resent and they used the first logo that was sent to them, but white this time. Waste of time and money. Missed Black Friday due to all the delays. AZ Custom Hats & Apparel, Scottsdale, AZ.
Over promises and under delivers.... well, in my case *doesn't* deliver at all. I placed an order online and then called to confirm the order would be done by the requested date as I needed it for a specific work event. Called and confirmed twice during the week and each time they said the order would be ready for pick-up on Friday. On Friday, I called multiple times and emailed multiple times and it was crickets. Saturday morning my husband called since I was at the event, there was no answer, so he decided to go the location to just pick up the order and bring it to me. They did not have it ready and said they were unsure if a refund would be possible. I have had to call every day this week to try and get a refund since they did not have my order ready on-time as previously agreed and assured, now after 4 days of calling I am just now getting an answer that my order can be refunded. HUGE waste of my time and shocked at how disorganized this business is. Take your business elsewhere.
Brett and his staff have helped our clients with their custom apparel needs. He's professional and very detail oriented. Really happy with their customer service as well.
Taylor, We are troubled to see the review you left for us here on Google. We would love the opportunity to work with you on resolving any issues you may have with your current order as we know you were quite pleased when accepting your last sweatshirt embroidery order. Please contact us directly and we will get you taken care of properly. Thanks, The AZ Custom Hats & Apparel Team
1550328463
3
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