Hi Ronald, your name is not in our system at San Carlos. You never ordered a couch from us. We are independent from any other store. This has never happened in 14 years and we are open every single day. We ask you kindly to take down this review or post it to the proper retailer.
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Bought a couch at the end of 2020, now it's the end of 2021 and I have gotten no couch and no refund, no response via email, the store manager won't return my calls, and the company won't even respond to a request from the BBB. Buyer beware.
My wife recommended checking this place out for our sofas because of the great reviews it received on Yelp. I was a bit skeptical at first, we visited the store to see if the quality of the furniture is good. First of all, don't expect this place to have good curb appeal, it's just a huge room with furniture packed in there. Also, because they're a custom furniture store (build to order), don't judge them based on the furniture on display. They had one sofa on display that was similar to what we wanted, a modern stream lined sofa. It wasn't exactly how we wanted, so we asked him if we could have it look like Andre sofa from the Room&Board catalog. We specified the dimensions we wanted, the height of where the buttons on the back are sewn on, added vertical seams on the back that weren't on the Andre, and ordered our sofas. The sofas were just delivered to our house in less than 3 weeks and the sofas look and feel absolutely amazing. We paid a lot less than what we would've paid at Crate and Barrel, Pottery Barn, or wherever but it looks just as good if not better, and you can customize it!
I absolutely recommend Cre8 a Couch. Terrific customer service and our couch is beautiful, high quality, comfortable and was custom made and delivered in three weeks. I will be ordering other furniture from them as well.
Look no further for a 100% custom couch. Great quality, design, and shipping. Just ordered a set and came out exactly to my specifications. The process to design a couch was easy although took about 45 minutes because there are so many combinations... But they were patient and very helpful throughout the process. Highly recommend! OH! And very reasonably priced considering it's custom nature!
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