Scubanetwork reviews

1633992413

Mike S

google

Mike, Thank you for bringing this to our attention. All of our staff is mandated to wear masks as per NYC guidelines. All of our gear is sanitized with steramine. All of our staff is fully vaccinated. If you can please email me at [email protected] with when you were in the store and any other details (name of staff, etc) I will address any staff not complying with guidelines immediately. We will take every measure to make sure people have a safe shopping experience. I notice someone with the pseudonym "Johnny Appleseed" left a very similar review a few months ago, and you both have a 1-star review of our business and a gun shop in New Hyde Park for the same reasons. I hope you will take me up on my offer to email me directly because "Johnny" did not and the only way these things can be addressed is with clear, specific communication. Thank you again for your business.

1633998764

1

Guy told me to put a mask on which I said fine its your business. But the whole time I was in the place he had his mask under his chin and was coughing All OVER THE PLACE. not even covering his mouth

1503514877

Mila Petrova

google

1

This place was a horrible experience they lie and try to sell you on EVERYTHING. Here's a list: (1) I used a Groupon for my pool dives and they only allow a set number of people per class , which was not stated in the Groupon. Since I had to get my certification before leaving for vacation I paid $100 to be put in a "private class". (2) They make you pay $30 to get the SDI card which is actually mailed to you by SDI. FOR FREE. (3) They claimed I couldn't rent equipment for my pool dives and HAD to buy when the Groupon stated they'd rent me equipment. When I pointed this out to them, they immediately change their mind. (4) Pool dives were meant to start at 7pm but they only started at 8:30pm after a sales pitch and whatever else they felt like doing. ALSO the pool dives can be condensed into one time session which MANY MANY dive shops in the city already do. The more I learn about other people's experiences, the more I hate this place. Mark = you are such an obvious sale person, just tone it down a bit and I probably would have bought something. In the end, surprise surprise I bought mask, snorkel, fins and booties from another company because I just didn't want to deal with your sales pitch. My instructor was awesome so I don't want to take away from his capabilities (Ryan you're the BEST). But the company you work for sucks and I hope things change because its unfortunate people have to go through such a frustrating experience for such a FUN activity.

1596066401

April Wiener

google

Wow, what a great review. Thanks, April! I'll make sure Ryan sees this. I know he had a fun time with your family. Welcome to our Scuba family! -Greg Business Customer Service Scuba Network

1596064391

5

We had a blast getting scuba certified with Ryan. He is the ultimate instructor. We were 5 people and we felt we were getting one on one instruction. He put us through all the skills and drills and most important we felt safe in his care. It was serious training and at the same time fun which is what you want. Scuba diving is a great sport - you need to know what youre doing and thats what Ryan is all about. Knowledgeable, experienced and a whole lot of fun. We look forward to diving again with Ryan and Scuba NYC in the future.

1459891310

Jessica Smith

google

5

My fiance and I were extremely pleased with the overall experience that we had at Scuba Network. Mark was extremely helpful and patient with me from the start. I had a lot of questions about our open water dives and he communicated with the dive shop in Tahiti for me to ensure that we would have everything we needed to dive on our honeymoon. The pool classes were well run and Mark helped us feel as confident as possible. The pricing at the dive shop was also extremely reasonable. I would highly recommend Scuba Network to anyone looking for a good dive shop/scuba certification classes!

1559697717

Ai Tu

google

Hello, You posted this review on another site as well under Wendy T. As I mentioned on the other website, I'm really sorry to hear you feel this way. That is not the experience we want people to have. I messaged you on Yelp, but as I mentioned, we do not have a record of a student with your name in our student files that did not complete the pool like you describe. The only Wendy T we have passed her pool class and got a referral, and is now enjoying her open water dives. We take safety seriously. If an instructor feels it is unsafe to send any student to the open water for any reason, that is their decision as per the course agreement and training agency standards, as well as their responsibility to that student's safety. Respectfully yours, Greg Business Customer Service Scuba Network

1568574909

1

I purchased a deal through Groupon. I wanted to try scuba diving but since its an extreme sport, best to play by the rules and fully understand the dangers of what I am getting myself into. First day when I signed up I stated that I never done scuba diving before and just want to try it out to see where it will lead me to. I was encouraged to purchase the gear instead of using rental. I would lose all the right to receive 20% off once I decided to rent the gear. Mark claimed that they do not profit off the groupon and purchasing gear will support the instructors. He also stated that he included the gear rental part on the groupon to capture newcomers. Mark kept pushing and saying that its best to purchase the gear and find the best fit for you. I told him 3 times that I do not want to be carrying all this equipment on the plane and Im not sure if scuba diving is for me, just want to try it out for now. If I am interested, I will purchase the gear. The rental equipment they provided was EXTREMELY worn out and already ended their life term. The condition appeared as if someone had threw it in the trash and this scuba shop decided to pick it back up and use it as a rental. The shoes given had holes, the flippers would come off during pool session and the goggles would not fit based on face. I never seen such horrific rental equipment condition in my life. I was asked again to either purchase the equipment and or use the broken rental gear. On my first pool session the flippers came out 3 times, water would go into my mask. I am surprised that I was able to complete the 2 pool sessions and I felt like I did a stellar job for broken rental gear. By the end of the 2nd pool session, Ryan pulled me aside and recommended me to do an extra class because I appeared to be struggling when I was doing my swimming laps. (I made stops to tighten the flippers) I do consider myself a frequent swimmer and for someone to tell me I cannot finish laps felt insulting. He mentioned that he will give me the next class discounted for $70 and would be able to put me into the class that works with my schedule and Mark originally said was full. I asked Ryan again on which class I did bad on and which skill set in specific, he just said overall I just believe you would need one more class. It did NOT answer my question, why would I need to work on overall? There isnt something I failed or didnt follow through on? Then I asked him which class should I take the first or second pool class, Ryan said either one I never came back for that extra class since it was recommended but he never mentioned that it was required. I came back to get my book signed that I completed the pool sessions the day before I fly to Florida to do my open water dive. Ryan would not sign my book and said I did not come back for that extra class he requested me to. He told me to do the class tonight, I had no swim gear on me at all. Ryan told me I can just purchase swimwear and join the class for $100, I refused it. He wrote me a letter stating I would need one more pool session and can complete it in Florida. Ryan then said once I completed my open water dives I can come back and pay $10 for the license. This place already required me to purchase a logbook of $16 a defogger for $8 and the license card would be $10 if I wanted a physical copy. When I went to Florida keys for my open water session, defogger was provided to us for FREE, the flippers were not loose or falling off, the mask did not have water flooding in and the license card was also free. I know groupon can sometimes be a bit deceiving but this place is a scam shop, if you have no intention of purchasing their overpriced gear, the service will be terrible. I saw the same pair of goggles that they sell at Scuba Network in the Florida dive shop I went to for HALF the price. This place isnt even deserving of 1 star if I can rate lower, I will.