Hi Sean! Thank you so much for your review of our company. We appreciate you taking your time out of your day to do this. Customer service and ease of use on our properties is our number one priority and we are glad you had a good experience using our transfer station. Unfortunately, due to rising operating costs throughout all facets of our business, we have had to raise these prices to make sure you and all of our other customers can continue to have the same experience that you expect from Michael Brothers. If you would like to speak in further detail about this, please contact Jeremy from our office at (412)-835-6428.
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3
Customer service was great and unloading process was fast and easy. Only gets 3 stars because $80 to dump a vanload of stuff seems like a bit of a ripoff. Rates like that actively discourage people from properly disposing of their waste.
Hi Brandon. We do apologize for the inconvenience this caused you. It has always been our rule to have people on the scale by 4:30 and the office closes at 5 pm, but unfortunately, we did not have this posted on our end. We are going to update this online, and we do appreciate your business. If you have any more questions, please contact Jeremy in our office (412)-835-6428.
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1
Clearly says they're open until 5 online. I drove 30 mins with a full dump truck to dump. I arrived at 4:37pm and was met with major attitude by the unpleasant heavy guy working the scale. He told me the scale closes at 430 (as if I should know that... It does not state that you have to be there by 430 online) and that I can come back tomorrow if I want.... I said it said 5pm online and I'm only 5 minutes late, you can't just let me dump? He said "No" with a bad attitude. As a business owner myself, I know this is not how you act towards customers. You should take responsibility for not stating it clearly online and be a decent person and let me dump (takes 2 minutes to dump). Totally unacceptable
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