Joshua, thank you for the thoughtful review and our apologies that you needed to turn to social media to get us to listen. We want to be much better than that. Message received and our General Manager will be in touch to help resolve the aesthetic issues.
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We selected Options Signs based on a referral and while the end product appears to be of quality build, unlike other sign companies, they did not send anyone out to survey the property and make recommendations based on existing conditions. We have a black lettered sign on a raceway which casts a harsh shadow, giving the appearance of a line running through the sign. Options Signs made recommendations from a cost perspective of mounting the letters directly on the building but made no mention of the aesthetic risks of black lettering clashing with a black raceway shadow. On one hand, we could look at it from a "we got what we paid for / asked for" but on the other hand, we've contacted multiple other sign companies to correct this who all found it surprising that no site survey was done or alternate recommended because of the shadow risk. We were hoping Options Signs would measure up to the reviews we've read but that hasn't been the case. Their team offered to provide quotes on fixing it rather than having their work fixed by another company but it's been 71 days and still no quote. We held back 5% of the total cost until we come to a resolution on correcting this sign and rather than provide quotes and a resolution, they've stated that they'll be starting the lien process for the 5% balance. Options Signs seems like a solid fit for larger property management companies with in-house teams and sign installation experience but if you're a smaller business with limited experience we highly recommend choosing a company that will come survey your installation environments and make recommendations accordingly.
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