I placed a group order for two shirt designs in October for my Sorority. I still haven't received the shirts. They told me on three separate occasions that the shirts had shipped (in October, around Thanksgiving, and again on New Year's Eve). I reached out multiple times via phone and email to get updates on the order...the majority of the time I wouldn't hear back. One the few occasions I did get someone on the phone, I was told I needed to speak to Marvin or I would be placed on an extended hold and then hung up on. When I would talk to Marvin, he would tell me he would follow back up with me with an update--he never would. When I asked about getting a refund I was told they couldn't because the shirts had shipped (again I NEVER received the shirts). When I would ask for tracking information, Marvin would tell me he would send it to me once he got back in the office---he never did. I also had other people within my group reach out to get an update--they received the exact same treatment. I even had to reach out via Facebook Messenger to try to get an update. Im really disappointed because Egads has fulfilled other orders for us in the past (since we crossed in 2010) and their work was good. We will no longer be using them for any designs. I have had to go through my bank to try and recover our money.
We appreciate your feedback and though we are sorry that we were not able to resolve the item that you misordered and that you are unhappy we were very respectful to your wife though she did not share the same attitude. We try to stay positive even in negative situations and this was something that was not our mistake in the end.
1623100050
1
This business has the worst customer service and working with them to fix an issue is worthless.
Good Morning, I'm sorry you have had a bad experience. Please let me know a good number or email to reach you and what your order was so that we can see about resolving this issue for you. Thank You.
1616169587
1
Doesn't deliver Steals money Poor customer service
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