My husband purchased facials for my daughter and I for Christmas. The facials were way overpriced for what you got. We could have gone to any one of the nicer spas in the Toledo area and gotten a much better facial for less money. The ladies who did the facials were very nice.
Went to Bella to get a tattoo to fill in some discolored spots I had after surgery. The spots where not even a Nickel big but they charged me $250. The tattoo artist "not", Karen told me to come back in two weeks to see how they turned out. Said that if there were any problems she would repeat the process at no change. After the tattoo healed there was still discoloration and the tattoos turned out horrible. When I went back, the tattooist took back her word and wanted to recharge me another $250 to redo two spots not big as a nickel. She lied and said she did not tell me that there would be no charge. I hate a liar And will not be returning. The people were really nice but make sure you ask lots of questions and have them write it down. They are liars and deceitful. Good luck.
Service is exceptional. Comfortable&relaxing atmosphere. So many services&so much knowledge. Their interest in serving you well is priority. It's not a place or a people that just wants to take your money. Highly recommend.
We were not greeted properly when we arrived. The therapist we Requested through scheduling was not put in system properly so upon arriving we were told that another therapist would be helping us Even though I called an hour ahead of time to confirm appointment. In my opinion customer service from both front desk employee and owner sucked. We will not be coming back.
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