Hi, i'm sorry that you feel that way. My colleague has tried to help you with your phone call. I believe you asked for 4 baseball caps in navy, and my colleague stated that there were only 3 in-stock and the rest will have to be ordered. In regards to the pricing, the pricing for the hat you selected is 6.00 and the pricing for 1 location of embroidery is an extra 6.00, however these prices are only through our website. In-store, our prices are different, so i can see how there can be a miscommunication.
1565794784
1
Phoned to enquire about an order, the lady was offhand and not particularly helpful. Will be taking my order elsewhere.
Hi Neil, thank you for taking the time to reach out to us, due to the current supply chain issues we are struggling to get in necessary equipment especially from South Korea and Japan for our printers. We are sorry for the inconvenience caused but this is outside of our control and we are trying our best to work around. Our team will be in touch as soon as new supplies are ready. Thank you for your understanding.
1652278649
1
Couldn't print my T-shirts as they were "out of stock of ink for a few weeks" (Sydenham). Not bad for a T-shirt printing company!
Came here to customize my football boots from the other side of London and it was definitely worth the journey! Friendly, informative and very helpful staff. Great customer service. Especially Gokmen who deserves a special shout out. Incredibly polite and completed my order in a timely fashion and to a high standard/quality. Very knowledgeable about what works and clearly is not all about the money. I will be using UR-iD again and 100% recommend. Hard to find many stores who still do this and I'm so pleased to have found this family run business who are successful at what they do. Thank you to Mehmet also for being extremely helpful.
Absolutely the worst customer service I have ever experienced as a designer trying to use a tshirt printer. The owner is rude and condescending and his assistant doesn't know the difference between file types. They completely messed up and took no responsibility!!! AVOID AT ALL COSTS!!!
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