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Williamsburg Honda
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Williamsburg Honda reviews
Information about Williamsburg Honda
4,21
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4LXU3QWd3RRAB!2m1!1s0x0:0xbc302230dbb997ff!3m1!1s2@1:CIHM0ogKEICAgIC8-u7AgwE%7CCgwI36P_9wUQ-NrvjwE%7C?hl=en-US
Julie Northcott-Wilson
google
https://www.google.com/maps/place/?q=place_id:ChIJa2rLMU2MsIkR_5e52zAiMLw
2
I have purchased 3 cars here in the past 13 years. Bert in sales is great. Unfortunately, the service department is unreliable. When my husband brings the car in, everything goes smoothly. When I come in, I have to wait a long time and there's one problem after another - for example, a botched recall that damaged my door and a tire pressure sensor repair that failed again before I even got home (which they said they would refund and never did). It's been so frustrating, I stopped coming here and paid another shop to do the inspections that would have been free at Williamsburg Honda. Sadly, the other shop went out of business during COVID so today I returned to Honda for a state inspection. My husband, who perhaps believed my prior negative experiences to be exaggerated, accompanied me, but drove separately in his own car and did not speak to Honda personnel. I arrived early for my 1:20 pm appointment and told the service agent that I was running an errand and would be back in an hour. When we returned, I went to the service bay and inquired if my vehicle was ready; they said no. I told them I would wait inside. Many customers came and went. My husband was astonished at how long we had to wait. At 4:20 pm I wandered around the showroom; a salesman approached and I explained that I was just stretching my legs, as my car had been here for 3 hours. He apologized and said they were very busy today because of the holiday. I understand, but isn't that the point of having appointments? I reserved my time slot a week ago. At 4:50, I realized that no other customers were in the building and the service bay was empty. I approached the four young agents chatting in the service bay and asked about my vehicle. I think they had forgotten about me - my keys were on the counter and the inspection was complete. They were initially defensive and gave various silly excuses but eventually apologized and gave me coupons for a free oil change. I appreciate the gesture, but I will not be returning to Williamsburg Honda - neither free state inspections nor a free oil change are worth the aggravation of dealing with incompetent staff and wasting an entire afternoon.
1625314576
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxNHJ1T2lRRRAB!2m1!1s0x0:0xbc302230dbb997ff!3m1!1s2@1:CIHM0ogKEICAgIDq4ruOiQE%7CCgwIkKqBhwYQuJDDmQM%7C?hl=en-US
Nunya Biz
google
https://www.google.com/maps/place/?q=place_id:ChIJa2rLMU2MsIkR_5e52zAiMLw
1
My wife went in for a state inspection. The service manager manipulated the conversation with my wife the brake fluid had to be flushed to pass inspection which is totally false. I thought these sucker tactics were reserved for shady dishonest garages, but it looks like these tactics are practiced in reputable dealerships as well.
1614016625
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5cUstRzRBRRAB!2m1!1s0x0:0xbc302230dbb997ff!3m1!1s2@1:CIHM0ogKEICAgIDyqK-G4AE%7CCgwI8eDPgQYQgKGK8wE%7C?hl=en-US
Pamela Odom Odom
google
https://www.google.com/maps/place/?q=place_id:ChIJa2rLMU2MsIkR_5e52zAiMLw
5
Good people, good service
1624311371
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxLVBTZXlnRRAB!2m1!1s0x0:0xbc302230dbb997ff!3m1!1s2@1:CIHM0ogKEICAgICq-PSeygE%7CCgwIy4zEhgYQqIvY_AI%7C?hl=en-US
Joyce Miltenberger
google
https://www.google.com/maps/place/?q=place_id:ChIJa2rLMU2MsIkR_5e52zAiMLw
5
I bought a car there from Ross. My man.
1625757022
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnMWU3MHl3RRAB!2m1!1s0x0:0xbc302230dbb997ff!3m1!1s2@1:CIHM0ogKEICAgIDg1e70ywE%7CCgsI3qqchwYQiICOUw%7C?hl=en-US
Peter Enright
google
https://www.google.com/maps/place/?q=place_id:ChIJa2rLMU2MsIkR_5e52zAiMLw
Thank you so much for the kind words!
1527558093
1
Just wanted to update my experience with Williamsburg honda. We have bought 5 cars there since 2017. Our sales person was always Tetyana Hart. She is outstanding! Goes above and beyond for her customers. But when it comes down to getting the price worked out that is in the hands of the manager. We had one problem in the past with a certified crv that we got for my wife "car #2". And to tell you the truth I really thought we were going to be stuck with it. But Chris Robinson was one of the sales managers there at the time and worked things out for us. We did lose our property tax that we paid on the lemon CRV but Chris told me as long as we came back and stayed loyal Williamsburg honda customers he and the dealership would always do right by us. And he kept that word. We went on to buy two more cars under Chris as sales manager and he kept his word. Now I was looking to by car number six from Williamsburg Honda and Chris no longer works there. David Gosselin is the new manager we have to deal with. And when I reach out to my sales person Tetyana Hart to tell her what price I have found out there. She of course has to go through David Gosselin and he comes back with a insulting offer. Like it's the first time we were buying from Williamsburg honda! We will no longer be buying anymore Hondas from Williamsburg honda. Because of David Gosselin. But we still will buy Hondas. Just somewhere else. So in my opinion customer loyalty under David Gosselin means nothing to him! He is all about making a buck!
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