Hi Kali, thank you for taking the time to voice your concerns. Please reach out to us at (941) 755-9669 to further discuss your concerns. Thank you and we hope to hear from you promptly.
1654523363
1
Working Full time during the week and not able to get there before 6pm when they close, I tried to go on a Saturday. We got there a little before closing and the young lady rushed to the door to let us know they were closing soon so unless we were picking up we could not purchase anything and would have to come back during the week. Then proceeded to point to the door and say goodbye. Maybe work on your customer service skills when someone is trying to talk to you dont keep cutting the customer off and force them out the door like cattle.
Hilary, Sorry to hear of your experience. I was actually there at the time you returned your shoes. My sales team was trying to explain to you our policy & he asked you to try on the replacement shoes he gave you, so that you would not have any further issues with the fit. You seemed very agitated as he was trying to resolve this with you. We pride ourselves on excellent customer service & I apologize for the misunderstanding. Please feel free to call me anytime to discuss. We do appreciate your business :) Carla Baldwin , Owner
1600981595
2
MD/ST here-spent nearly 1K over three visits. The 1st was fantastic! The 2nd started poorly but ended well and the 3rd was met with some notable negativity. Wont return to this particular store. Instead, I will try another location. The policies are reasonable, the behavior is not.
Thank you for your five-star review, Lisa. Our team at The Scrub Club always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
We appreciate your feedback.... we will do better next time:) Thanks .
1600982310
3
Good selection of scrubs. Some of the Saturday employees are not very friendly or helpful.
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