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Kennyrossfordsouth
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Kennyrossfordsouth reviews
Information about Kennyrossfordsouth
4,28
808 reviews
The opinions come from external websites
Last update: 14.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURna1BudEVBEAE!2m1!1s0x0:0x2efa7de626571dbe!3m1!1s2@1:CIHM0ogKEICAgIDgkPntEA%7CCgwIyeHY3QUQ8Nva1AI%7C?hl=en-US
c3xx
google
https://www.google.com/maps/place/?q=place_id:ChIJBZE9MFP3NIgRvh1XJuZ9-i4
1
This was going to be my second visit to this location, and I was really impressed on my first visit which was about an oil change and possible air filter replacement. Recently, I wanted to set up an appointment with them for state inspection and the resolution of the recall on my vehicle for 10/04 at 1:00PM. About one day prior to my appointment around 5:00PM I wanted to edit my appointment details from "waiting with car" to "drop-off" from the online scheduling tool and the tool mistakenly changed my appointment date to 2 weeks later. I immediately called them about the unwanted change and hoped them to help me about reverting the date change. The woman on the other end of the phone was very rude and unhelpful, even if she saw my original appointment request and date on her computer, and I gave her my previous confirmation number she did not even bother to look further and just said "I'm sorry tomorrow 1:00PM is full now". I told her that it should have been my original appointment but nope she did not want to help. Highly frustrated with this experience and I regret leaving 5 star feedback to Ford website about this place, when I asked for my previous visit at that time. I guess they are thanking to their customers in a different way.
1561839162
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURreWFHTjdRRRAB!2m1!1s0x0:0x2efa7de626571dbe!3m1!1s2@1:CIHM0ogKEICAgIDkyaGN7QE%7CCgwIuozf6AUQ-IqBhQE%7C?hl=en-US
Victor Owens
google
https://www.google.com/maps/place/?q=place_id:ChIJBZE9MFP3NIgRvh1XJuZ9-i4
Victor, it sounds like there was some miscommunication during your visit and I'd like to be the first to apologize for that. I need to learn amore about what transpired here and will also look for your contact details so we can discuss. Please feel free to give me a call if you're willing. Thank you, Nate Reale - Service Manager - 412-881-0001
1562617257
1
My experience was awful. I took my car to Kenny Ross for repairs from an accident. I told them up front i didn't have rental coverage. They said that's fine and sent me to enterprise for a rental and said I had unlimited miles. At the end they stuck me with the whole cost for the rental and I had to take my car back to them because they didn't fix it right the first time. I tried to talk to managers and they avoided me wouldn't call back. So they are shady and a horrible place to go. Do not go to Kenny Ross for nothing
1535206847
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBcU5HSXhRRRAB!2m1!1s0x0:0x2efa7de626571dbe!3m1!1s2@1:CIHM0ogKEICAgIDAqNGIxQE%7CCgwIv8uF3AUQqLjlxgM%7C?hl=en-US
Corey P
google
https://www.google.com/maps/place/?q=place_id:ChIJBZE9MFP3NIgRvh1XJuZ9-i4
5
Awesome experience with Brian Blair buying our brand new Explorer. Super nice, knowledgeable, not pushy at all. Sales manager Brian Ledbetter was fantastic as well getting us the best deal and we looked at a ton of different dealerships. First time buying a new car and if I do again itll be with this team and dealership.
1601000948
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDdklmbDVBRRAB!2m1!1s0x0:0x2efa7de626571dbe!3m1!1s2@1:CIHM0ogKEICAgIDCvIfl5AE%7CCgwI9Ku1-wUQwOaxgQI%7C?hl=en-US
Kyle Hedrick
google
https://www.google.com/maps/place/?q=place_id:ChIJBZE9MFP3NIgRvh1XJuZ9-i4
Yikes, Kyle! We're so disappointed to read your review. Our Used Car Manager Michael Tipton would like to discuss the situation with you. Would you reach out to [email protected] at your earliest convenience? Thank you.
1600693198
4
I recently purchased a used 2016 F-150 and less than a week after buying it the check engine light came on. I contacted the salesman and notified him of the problem and he contacted the service department (Dylan, who has been great to deal with). After getting the run around from the salesman and the "used car manager" about trying to make this problem right, since I've only had the car for 6 days and have driven it less than 50 miles from purchase, I took the car to the dealer for diagnostic and thankfully I bought the extended warranty but the deductible was $250 and the dealership refused to assist or at least "share" the fiscal responsibility. They took a trade-in from me for the truck and low balled me significantly on the value of the trade-in. I wasn't even asking for a completely "free" fix but some sort of "good faith" gesture since I bought the truck less than a week ago and had this problem that is now going to cost me $250. This is my first and LAST experience with Kenny Ross. I would expect that the company would at least stand behind their own brand if something like this happened. Again, at least some shared responsibility in making the problem right. Update: Management reached out to me after reading this review to rectify the situation. Mike the used car manager was very helpful and we came to an agreeable solution to the problem. He also provided some background to add some context to the situation that initiated the original review. It may have been a circuitous route but in the end the right thing was done. Thanks again to Mike and the Kenny Ross Service department for making it right.
1595427301
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ4eGZQR0RnEAE!2m1!1s0x0:0x2efa7de626571dbe!3m1!1s2@1:CIHM0ogKEICAgID8xfPGDg%7CCgsI5ZPh-AUQuOe8bg%7C?hl=en-US
Emilia Grace
google
https://www.google.com/maps/place/?q=place_id:ChIJBZE9MFP3NIgRvh1XJuZ9-i4
Yikes, Emilia. We are truly sorry to read your review. We'd love to learn more about your experience so that we can better our process. Please reach out to our General Manager John Eberlein at your earliest convenience by emailing [email protected]. Thank you.
1595524041
1
I would honestly give this location zero stars if I could. They sold me my vehicle WHILE it had parts that were actively under recall/warranty and never mentioned it to me AND skipped that section of my paperwork entirely. As a first-time car buyer, I did not know any better - but upon researching, they had a LEGAL obligation to inform me before i purchased. Furthermore, I brought my vehicle back for service THREE subsequent times because the transmission was stuttering due to the part that needed replaced that they never told me about. The first two times I was told that I did not, in fact, have the part, and there was nothing they could do. After getting it looked at by an independent mechanic for an unrelated issue, and having THEM tell me that I had the part that needed replaced, I brought it in a THIRD TIME. They conceded that I had the part, told me it was on back order from Ford, that they were placing an order, and would notify me when it arrived. Shocker ... i never heard back. For 8 months. No one spoke to me with respect or took me seriously. If you are in the Pittsburgh area and have the ability to go to a different location, DO SO!!! The Moon Township location listened to my concerns, immediately confirmed the issue that needed addressed, and fixed it SAME DAY. I will never be back to Kenny Ross Ford South for any reason. I'm beyond disgusted.
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