The Worst Customer Experience Ever!!! -Bought a car Feb. 18, 2020 - Was told new Title and New Plates would be mailed to me - I understand Covid happened, but it is now Sept. 5, 2020 and I once again have Expired temporary tag with no title and no plates -2 Temporary Tags expired and had to drive entire month of June and July on expired Tags, this resulted in 3 tickets for driving with expired tags - The dealership should pay these tickets and maybe they will once we meet in Small Claims Court - Upon receiving my new title and paperwork, I was told take this to the DMV to get your new plate - What happened to me receiving my new plate, they forgot about that - Also, I had to drive from Pittsburgh, PA to New Jersey - 6 hours and then wait in line 10 hours at DMV only to find out the title this Dealer sent me had the wrong information on it, yep that happened -So, I call them again and ask for another temporary tag - Currently, I am back in Pittsburgh and was told that "Don't worry, you will receive a corrected Title and License Plate by Sept. 4th, 2020 - They sent a new temporary tag that expired yesterday and I have no new title, no license plate and once again another expired tag -I reached out over 1 week ago and asked, "Can we please be Proactive and can you please send me another temporary tag so I can use my vehicle, they said yes we are on it. Well, it is Sept 5, 2020 and I have no tags, now they are not answering the texts and yesterday they said we will send it out. I guess I just have to go 1 week again without having my vehicle Absolutely Terrible, the worst experience I've ever had and they pretend they care on the phone with excuses like, oh we're sorry, Alex has a 2nd job and the guy she works with was on vacation. Just excuse after excuse. I even told them, look take back the car, I dont even want it anymore at this point!!! I'm just mad and stuck again with a car I cannot drive legally!!!!
I want to thank Chad & Ali for putting me in a beautiful Cadillac SRX. They have really clean cars & their customer service is exceptional. Their response was unparalleled. They were extremely welcoming and comforting from the minute I arrived to the minute we agreed on a final price. I highly recommend if your looking for a car check these guys out.
I went there looking for a car and not only found a great car but they were really great people running the car dealership. I was pleasantly surprised by how friendly. honest and easy the car buying process was. I would highly recommend Capital Group Auto Sales.
WOW A+++ I am beyond pleased with my purchase from Capital Group Auto Sales Freeport. I purchased a Mercedes Benz from them and I am so in love with the car and the whole car buying experience! They were so friendly and nice and knowledgeable! NO GAMES or BS!!! I was in and out in my new car same day! Daria & Chad were FANTASTIC!!! *****
I couldn't be happier with my experience at Capital Group Auto Sales. I walked away with a great car at a great price. The process was quick and easy. I am really happy with my used BMW. The car is super clean and runs great.
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