Sent the files on the 9th and was told I would get a template on the 11th, I finally got a response on the 21st. After I sent the file they requested, theyre unable to work with the file 2 weeks later. I prepaid for this service, and they never informed me about the delay. I did follow up twice as well. Not one apology or update.
Quality work, great prices, friendly folks. We had a few items embroidered for a company party recently. They did it quickly and they turned out beautiful. Easy people to work with.
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