We went to look at a 99 Passat and took time off work to test drive it and take it to the Volkswagen dealership in Johnston to have it looked at. After spending money on the Carfax, which they conveniently didn't have because the owner supposedly didn't pay the fee that month, we found out it was going to require at least $3000 worth of work. We brought it back to the dealership with the Carfax in hand to try and negotiate the price. The morning we were going to pick it up, the owner informed us that he had sold the car. So we were out at least $150 for what they should have provided already, plus lost wages. And if you bought that 99 Passat wagon, the brakes are shot, the tires are shot, the car needs an alignment, AND it was in a wreck. Sorry that they probably never disclosed this to you. DO NOT BUY FROM THEM!!!
Went in on the coldest morning of the polar vortex to look at a truck I had seen on their website. I wanted to make sure the truck would start in the coldest of conditions. Although the windchills were about 40 below, they agreed to let me start the truck. After it quickly started up, we took it out for a test drive. I was expecting the sales manager to oversell me on its condition. To my amazement, he was completely transparent and offered to allow me to take it to my own mechanic to inspect. He told me that before they consider selling a vehicle, they have it inspected by a mechanic onsite, road test it for about a week, clean it inside and out, but don't do any cleaning of the suspension or under the hood. That way you can get an accurate look of the vehicles condition. If you're apprehensive about buying a vehicle from an independent lot like I was, I found that Tom and Tim are definitely some of the most honest I have come across. With realistic expectations, you'll find a quality vehicle at a very fair price.
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