I took a decent sized bag of clothes in to try and sell to this store, after having been decently successfully selling clothes to Plato's Closet in the past. First of all, I brought this bag in no more than 20 minutes after the store opened. The employee told me they would get to sorting through it the NEXT day and that's when I could come retrieve my items. I've sold to Plato's Closet before, which is much busier than this place was the two times that I entered their store (to drop off and pick up my clothes), and the longest time I've ever had to wait for Plato's Closet to sort through my clothes was 3 hours. When I did go to pick up my clothes, I was pretty shocked when they had passed on everything I brought in. This would be fine if the rest of the store didn't literally look like a Goodwill or Salvation Army. The selection of clothes they must have accepted in the past to sell in their store was incredibly out of style which is odd as they market towards juniors/young adults. Also, when I did go to pick up my clothes, I stood at the counter for a good chunk of time before either of the employees behind the counter even acknowledged I was there, even though I was the only person on that side of the store.
Michele, we are sad you were unhappy with your recent trip to our store. We'd love for you to give us another chance. We are in full swing of our fall reveal: tons of sweaters, boots and coats just hit the floor. Stop by!
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Monday Night Pick up @ NTY I gave this business owner a second chance and unfortunatley it is goodbye forever. You decide. So I walked in and it was announced to me that just so I am aware the store would close in 30 minutes. If I did not have to pick up some items that I left the day before I would have walked out. I guess this is how it's done no customer service and at 7.30 she may have wanted to go home. I get it I am in the service industry as well but I'm old school respect and customer service. It is pretty simple. Goodbye Clothes Mentor and NTY.
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