Hi Devin, My name is Li and I am the manager here. I just spoke to my employees about your concern, they inform me the hat you wanted to return was used, dirty and without any tags or stickers. We take pride in what we do, and want to see every customer happy but one rule is no exchanging something used.
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Sold me a defective hat and wouldnt even hear my concerns. Horrible customer service. Lost a loyal customer!
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