J, thank you for taking the time to share your feedback with us. It is important to us that we satisfy every customer and we appreciate you bringing these issues to our attention. I am very sorry that we could not fit you in for an oil change before your trip. I am concerned about these issues and would like the opportunity to address them. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Best regards, The Alan Webb Chevrolet Team
1532097645
1
Worst dealership I've ever been to. I've bought 12 cars/trucks and 2 motorcycles, so I've spent some time on lots. If I could rate them lower than 1, I would. My first visit was in March, or April of '17. I was looking to downsize from a Ram 2500 and was thinking about buying a Colorado. There was at least one sales person wandering about, apparently doing nothing, but no one could be bothered to even acknowledge my existence. After about 10 minutes of wandering the lot, I left. I called GM corporate and filed a complaint and of course no one from the dealership contacted me to address the complaint. I ended up buying a Tacoma and hated it, so by Ocober of '17, I was shopping again. Went back to Alan Webb looking for a ZR2. That time, someone actually greeted me, but only after I'd wander the lot for a while. I finally bought an '18 ZR2 Durwmax at a different dealer. Today, I went to the service department to get my oil changed. I had to get it done today, because it was a little past due and I'm leaving on a trip tomorrow morning. I'd checked the dealer website and saw that they had an "express" oil change lane. Great! It's an Express service, no appointment needed. Wrong. I pulled into the service lane, and of course, no one greeted me. Went inside and said I just needed an oil change and was asked if I had an appointment. I asked if the express required an appoint and was told yes, but that they had some slots available tomorrow. 'Cause that's REALLY "express." In the end, I ended up having to take the truck to an oil change place and spend nearly $100 for a service that the manufacturer claims that they'll do cor free...
What's the point in making appointments when they don't meet their deadlines? Reoccurring issue in the service department. It's only an oil change! shouldn't take more than an hour - max - it's nearly been an hour and my car still hasn't been taken back...here we go again... I have and keep to a schedule, so this impedes the rest of my day. Thanks, Chevy.
Megan Hall, thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us directly at (360) 952-4417 so we can understand your situation better in order to try and turn your experience around. -Az, Customer Relations
1509464934
1
do not bother with them. i called them to see if they had two cars available that i had seen online for a bout two weeks or so, the sales guy told me he had them both available and i told him i would be going to take a look at them that i was interested. now he told him to let him know once i was on my way i live about an hour away so i texted him once i was 20min away and he tells me great everything sounds good. once i get there and called him he said SORRY ONE SOLD ABOUT AN HOUR AGO AND THE OTHER ONE JUST GOT SOLD AND PAPER WORK IS BEING SIGNED AS WE SPEAK. i was so mad he could have told me this an hour ago but he didn't so unprofessional of him i would never go back.
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