Hi Louise, we are sorry you were disappointed with your treatment. I know Kate our manager has been in touch and explained that we felt your feet needed more specialist care to prevent further damage. We hope you will return to see us again.
1533555027
3
*Updated review* With my complementary pedicure, my therapist was just as lovely as before. She took every effort to smooth my heels and make my feet feel soft. Although this salon does not have the tools to treat really hard/dry heels, the atmosphere is great and the therapists all friendly and lovely. May not be my first choice for a pedicure (as I usually require a bit of work on my heels), but I will visit this salon again.
Thankyou so much for your feed back, Im so sorry you felt this way, you were in for a gel polish manicure, this treatment doesnt involve the luxury steps that a deluxe manicure involves this is more pampering and includes a lovely hand and arm massage, exfoliation and advanced softening gloves which is definitely more of a pamper, we can still add gel polish onto your nails at the end. I do hope the polish lasted for you. If you would like to discuss any treatments in my detail we would be very happy to run through them. We hope to see you again when we reopen. Thanks once again for your feedback.
1613052636
3
I have to be honest I was a little disappointed when I had my nails done. I was pleased with how they looked at the end but I didn't really feel it was much of a pampering experience. I just felt I was in and out. This was a gift as I never treat myself to anything.
Thank you so much Mary for this Fabulous review. We look forward to seeing you very soon x
1589467119
5
I have been to many beauty salons, tried many products but nothing beats the care and time Serenity takes to understand your skin and your routine. Affordable products and amazing treatments that deliver the results you are looking for. Once youve been to Serenity you wont want to go anywhere else. You are made to feel welcomed with such a relaxing atmosphere, therefore I can highly recommend this place with 5 stars. I also have the best therapist Ive ever came across in Sharon Slater who not only knows the industry inside out but her knowledge of treatments & skin care routine goes way above and beyond your expectations. With the latest up to date treatments available the choice is never ending. A fabulous place to visit and I guarantee youll be hooked forever. Thank you serenity & Sharon for always looking after me xx
Hi Jill, We've noticed you have only given us a two star review:(( I'm so sorry if not everything was perfect for you this time. We will call you to discuss and hopefully rectify this for you. Please can you kindly send us some contact details Many thanks Serenity Team x
1650883614
2
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