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Feldco
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Feldco reviews
Information about Feldco
3,01
100 reviews
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Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSUQ2NjY5RRAB!2m1!1s0x0:0x9e94b571865df994!3m1!1s2@1:CIHM0ogKEICAgID6669E%7CCgsIj-6TiwYQ6Li_Kw%7C?hl=en-US
Francis Pak
google
https://www.google.com/maps/place/?q=place_id:ChIJN3jUuSG3D4gRlPldhnG1lJ4
Francis, thank you for taking the time to share your feedback with us. We set a very high standard for ourselves and truly are sorry to hear that your Feldco experience has not met those standards. Please know we have shared your comments with our management team and someone will be following up with you. Thank you again.
1634040115
1
Started shopping around for windows in March 2021, signed a contract with Feldco early April. Made a down payment all was well. Due to pandemic, we had some issues obtaining the approval from HoA. Even to this point, it was going somewhat well. All were approved but the door due to color it was denied. Picked out the right color, Feldco resubmitted the paperwork for some reason we had not heard back from the HoA for two months. I did the footwork and found out Feldco had been sending the email to the wrong address but for some reason, no one caught it (ever hear of bounce back?) and just kept informing we are still waiting. Feldco then cancelled my contract and two days later HoA approved the door. I called Feldco and requested a new rep as I was not happy with my original one. It was denied so I wrote to the GM and just played phone tags after explaining to him what had happened. I also visited the showroom in Des Plaines as it was on my way to work, had no one who could process my payment... (it's called Square, might want to Google it). I was given a phone number and there was obviously a internal communication break down as she wanted to know if I was paying off the rest of my balance. I explained the situation and stated she couldn't help me. Third failure is enough, I'm glad they cancelled the contract.
1635906651
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHMXNYN1NBEAE!2m1!1s0x0:0x9e94b571865df994!3m1!1s2@1:CIHM0ogKEICAgICG1sX7SA%7CCgwI2-iHjAYQ4LPl1wM%7C?hl=en-US
Michael Yohanan
google
https://www.google.com/maps/place/?q=place_id:ChIJN3jUuSG3D4gRlPldhnG1lJ4
Thank you for taking the time to provide your feedback, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please know we've shared your comments with our management team and someone will follow up with you with-in 24/48 business hours. Thank you.
1635443152
1
**Updating review from 2 stars to 1 star. Feldco replied to this and stated someone would reach out in 24-48 hours and no one did** Feldcos communication and follow up after sale is terrible. Ordered four exterior doors in April 2021. Was quoted 12 weeks for manufacturing install. No problem. Get a call to setup install in September. Installer comes, does a great job and installs two of the doors. Two doors were cut too short and need to be remanufactured. I was told the Installation Manager would call me the next day. Never heard from him. Texted my sales rep and explained the situation. He gave me a name and number to call. Never heard back. I called the customer service line - no one has any idea whats going on with my order and they ask to call me back. They never call back. I try emailing customer support and no one responds. I try emailing again - finally someone calls me with an update that they are waiting to hear from the manufacturer countless hours of my time just to get a response. And now its almost two months later and I still havent gotten an update on my two remaining doors. When I call to get an update, I get directed to a service mailbox where I leave a message and they never call me back. I cant recommend Feldco strictly because of their communication and customer service issues. Installer was 4 stars.
1641931508
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtcDZmQ0NBEAE!2m1!1s0x0:0x9e94b571865df994!3m1!1s2@1:CIHM0ogKEICAgICmp6fCCA%7CCgsI9MX3jgYQsJ-HMA%7C?hl=en-US
Marc Lapinski
google
https://www.google.com/maps/place/?q=place_id:ChIJN3jUuSG3D4gRlPldhnG1lJ4
Hi, Marc. Thank you for taking the time to share your feedback with us. We always love hearing from our delighted customers!
1641933852
5
While my doors took a bit longer than estimated, once they were in, I love them! They also came twice to measure and review the plans as I live in an older house and wanted to keep the stained glass above the doors. Highly recommended.
1623372165
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxeWY3dkRnEAE!2m1!1s0x0:0x9e94b571865df994!3m1!1s2@1:CIHM0ogKEICAgICqyf7vDg%7CCgwIheOKhgYQ-Pn3-AE%7C?hl=en-US
Al Wagner
google
https://www.google.com/maps/place/?q=place_id:ChIJN3jUuSG3D4gRlPldhnG1lJ4
Thank you for taking the time to rate and share your experience! We're so glad to hear you were delighted with your project, Al. Have a great day!
1623430456
5
from the salesman, to the measuring person, to the install crew and even to the financing people Feldco people are the very BEST they can be and professional EVERY step of the way. I highly recommend Feldco to all.
1640796783
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtdHFDSEV3EAE!2m1!1s0x0:0x9e94b571865df994!3m1!1s2@1:CIHM0ogKEICAgICmtqCHEw%7CCgsI76SyjgYQ4P-8BA%7C?hl=en-US
Esme R
google
https://www.google.com/maps/place/?q=place_id:ChIJN3jUuSG3D4gRlPldhnG1lJ4
Esme, thank you for bringing this to our attention. We'd love to be able to look into this for you. Please give us a call at (866) 4FELDCO or email us at [email protected] with your contact information and project details and we'll do our best to assist you with any outstanding issues. Thank you.
1640698429
3
I guess this will probably the only way I get any response from them. Called a couple of times and someone is "supposed" to call me back. I'm still waiting for my call back from November. Had issue with windows and a piece of flashing falling off. I called office close to home, then called corporate and still no call back. 3 stars for poor customer service.
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