Hi Ellie, to a response of your 30 seconds late, your appointment was at 5.45pm, your were on the phone to my colleague at 5.50pm stating the fact you didn't know what time you would be arriving as you were sat in traffic. I did ask the stylist you were booked in with if she was able to stay late to do your hair but unfortunately she was unable to as she had to get home to her daughter as it would have been after closing times. The PI package you were 'miss sold' is not associated with us, we did explain that you could request a refund from them before booking any appointments. We did explain before booking your appointment that with yourself spending so much on hair extensions we would not be willing to do your extensions as we do not stock the right products suitable for them, also extension are not included in the package that you bought. Apologies you were finding it difficult to make an appointment as late night and weekends get booked up fast, we recommend to book in advance.
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DO NOT GO THIS SALON - Worst experience ever without even making it through the salon door. The manager was rude on the phone and not accommodating to the customers. You arent even allowed to be 30 seconds late without your appointment being wiped out the books. Paid 50 for a 300 worth of pamper treatment package in advance and was very missold, they never have any appointments t available, they dont know how to deal with hair extensions, and when asked about it I may as well asked if they did brain surgery as hair extensions are so out of their hands despite them being a hair dressers. The manager on the phone sounded very inexperienced as If she was merely a trainee, my mum had to double check she was actually speaking to a manger on the phone because the whole customer service aspect was appalling, waste of money was robbed blind will not be returning
No member of staff on reception for the second time of going for appointments. Go 10 min early and didn't get a member of staff till 6 mins after appointment time.
booked a wet cut 2 months before my appointment, then I got a call pressuring me into a dry cut for 17:00 instead of 18:30 on the day of the appointment.
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