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Auroracardiff
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Auroracardiff reviews
Information about Auroracardiff
4,62
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1dDlEVVJBEAE!2m1!1s0x0:0xfef3579e35a9219d!3m1!1s2@1:CIHM0ogKEICAgICut9DURA%7CCgwImYnilwYQkMnIpQM%7C?hl=en-US
J S
google
https://www.google.com/maps/place/?q=place_id:ChIJY9CyQH8bbkgRnSGpNZ5X8_4
1
Beautiful salon! Friendly and helpful staff; I only popped by for a patch test, but I'm looking forward to my next treatment! *** Updated *** Poor communication! I originally phoned the salon to discuss manicure options, the lady I spoke with (receptionist) wasn't able to advise and said she makes the bookings, but she arranged for a therapist to call me back. I received a call back (unfortunately I didn't get the ladies name) however, she booked me in for a gel manicure, as more time is required, and said that a therapist will discuss options with me at my appointment. I also booked in for a brow tint and shape. I arrived at my appointment, was seated, then greeted by Cerys. Cerys promptly started with filing, buffing, shaping my nails; it was during this time I wondered my therapists name and when we were going to discuss gels. There was zero discussion. Cerys then proceeded with the gel base coat! Good job I had already decided on gels. Cerys then asked what shade I would like, to which I replied that I would like nail art ... Cerys was unable to do this as she is a trainee. I understand that we all require training, but why was I booked in with a trainee after noting that I would like to discuss manicure options?! I also wasn't advised that I was booked in with a trainee, had I'd known I would have changed this booking. Moving on, I chose my colour and Cerys finished the manicure; my only feedback would be that the polish doesn't quite cover the full nail, leaving space around the base of the nail. I had my brows carried out by Josie, tint and wax, she was very pleasant and did a great job. For politeness, it would be great if therapists introduced themselves. Payment: it cost around 40 for 2 treatments, quite pricey especially with a trainee. Sadly I left feeling disappointed, especially as this was a gift to me from friends on becoming a new mum. What's also quite sad is that I left verbal feedback with Josie, expressing that I was disappointed and my reasons why; she apologised and made a note on my client record... what good is that going to do?! There has been zero follow up since.
1643619199
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtNGNld0JnEAE!2m1!1s0x0:0xfef3579e35a9219d!3m1!1s2@1:CIHM0ogKEICAgIDm4cewBg%7CCgwI_8bejwYQ8MOqwAE%7C?hl=en-US
Sarah Thomas
google
https://www.google.com/maps/place/?q=place_id:ChIJY9CyQH8bbkgRnSGpNZ5X8_4
1
As a loyal customer of over 2 years spending 1ks. I was given a 40 voucher for Christmas from my Mum also a customer. I was diagnosed positive with COVID on Christmas Day nearly ending up in hospital I was given the voucher whilst very ill. I lost the voucher and despite the girls who do my nails Laura and Kelli who I cant speak highly enough about both professional and very friendly, knowing my Mum had bought the voucher the management would not honour it! Myself, mother and sister will never use the salon again! I have also advised others to stay away! All for the sake of 40!
1662119070
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1MzVYNkNBEAE!2m1!1s0x0:0xfef3579e35a9219d!3m1!1s2@1:CIHM0ogKEICAgIDu35X6CA%7CCgwIntnHmAYQ4LbXjgE%7C?hl=en-US
Paige Ormond
google
https://www.google.com/maps/place/?q=place_id:ChIJY9CyQH8bbkgRnSGpNZ5X8_4
5
Had a consultation with Shannon very helpful and put my mind at ease as its my first time getting highlights and a bit stressed as this is for my wedding. Looking forward to having my appointment next month!
1659729297
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1czRHN0J3EAE!2m1!1s0x0:0xfef3579e35a9219d!3m1!1s2@1:CIHM0ogKEICAgICus4G7Bw%7CCgwIkeu1lwYQkOCamQI%7C?hl=en-US
Kelly Hopkins
google
https://www.google.com/maps/place/?q=place_id:ChIJY9CyQH8bbkgRnSGpNZ5X8_4
5
Shannon was lovely and did a great job of my hair. Will definitely be back
1652951652
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDdTZHVTd3RRAB!2m1!1s0x0:0xfef3579e35a9219d!3m1!1s2@1:CIHM0ogKEICAgIDCu6GU7wE%7CCgsI5JSYlAYQwPqzEg%7C?hl=en-US
Sindy Kaur
google
https://www.google.com/maps/place/?q=place_id:ChIJY9CyQH8bbkgRnSGpNZ5X8_4
1
Booked in for lash extensions, over 2 weeks ago a day before my appointment they call to advise a patch test is required (no mention of it on the website) receptionist could not answer basic questions about the appointment and was repetitive with lack of knowledge. Unprofessional lack of knowledge and rude!!!
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