Used to be reputable, but something definitely changed. I placed an order more than one month ago that never shipped. I contact them and they responded quickly to have someone ship it the following day. It still never shipped. I contacted again and I they told me I didn't send them the full order number so they couldn't locate the order. I sent a screenshot showing that the order number I sent them was complete. They stopped responding altogether and haven't address the situation since then in any way (shipping, refunding, etc.) I had to file a dispute with my bank to get my money back. I definitely wouldn't trust Ball Chain anymore, unfortunately.
*BUYER BEWARE*. Extremely slow delivery and horrible, non responsive customer service. No easy automated way to check your order status. Waited over a month for shipment. Multiple emails to customer service and company President - no response. I will not shop here again.
Wonderful company, wonderful product! These masks are top of the line and fit very comfortably. Best of all, they sorted out a delivery problem (not their fault--the Post Office lost the shipment) in no time at all and with good cheer. Great customer service! Get your masks here!
I love the Powecom masks and Ball Chain's customer service is even better. I've been using these masks since the beginning of 2019. I swear by them and have told so many others about them. I've sent an email twice to Ball Chain to ask a question. They respond to the email within minutes and address the issue immediately. Thanks to Ball Chain for all you do to keep us all safe.
These guys are a scam.I ordered n95 masks. They billed me but never shipped them out. I emailed them after about 2 weeks and they promised to ship in two days. Two weeks later I still didnt receive. Asked to be credited. Never received a response. I had to dispute the charge on my credit card
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