We're very sorry about your experience, Carrie. Customer service is a top priority for us and it seems like we missed the mark. Your comments have been forwarded to leadership to address but we invited you to reach out to to store to speak to the manager so he can gather more details. We hope to be able to serve you again in the future!
1612395695
1
My daughter stopped by Marvins this afternoon to purchase a piece of plywood for me. The guy assisting her tried giving her a warped piece on top. When she asked for the next piece, he acted completely put out. Then at checkout, the middle aged woman at the register was incredibly rude. After removing her debit card, my daughter politely told the clerk that she didnt need a receipt. The clerk responded with well I need your signature and for you to hit the green button then stared at her and asked you good? Ridiculous!! There was literally not another customer in the store. Most people these days are dealing with enough stress. Trying to spend money in a local store shouldnt add more. Not one employee was wearing a mask and they all acted irritated that they were having to do their job. We will not be back.
Thanks for providing this feedback, William. The safety and health of our associates and customers are very important to us. Mask usage is mandatory for all employees, and highly encouraged for customers. We have provided your feedback to leadership so they can address immediately.
1598042676
2
Can't highly rate business that doesn't make wearing a mask mandatory to enter. Also I saw employee up close waiting on someone and employee wasn't wearing a mask. Two stars might be high.
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