I have ordered from GYO Media a few times, and you would think that as a return customer they would have treated me better. I had a change in dates for an order from drop-off-Tuesday/pick-up-Tuesday to drop-off-Thursday/pick-up-Thursday. Somewhere in this change it was miscommunicated that it was drop-off-Thursday/pick-up-Tuesday. They didn't clarify the change in price, just sent me an invoice, I trusted them, so I paid it. When I looked at it a few minutes after paying, I sent an email saying there is a mistake. They wouldn't refund me, even if I didn't need the "RUSH" they signed me up for. Totally unfair, and terrible that they would risk a relationship with a return customer for over just $22. Moreover, Megan said the order would be ready for pick up in-between 10am-noon or 2p-7p. THEN she wrote again saying it wouldn't be ready for pick-up until 2p-7p. THEN they contacted us again - THEY DIDN'T EVEN START ON THE ORDER. Why did I pay the rush rate if they didn't start the order yet????? They couldn't just push it back? I would understand if they actually started the work!! What crooks!!!! Seems like they just needed extra money in that "RUSH" rate. Now I have this "RUSH" order, with sloppy work (the screen print is crooked), that we had to rearrange our schedules to pick up late. This was such a disservice to a return customer. I am not working with them again, and I will not recommend them - why would I want to suggest anyone go through this!?!?!?!? As a customer I feel completely cheated.
I took a groupon class with GYOM and had a blast a few years ago. Since then Ive done a ton of different personal silk screen projects with Tomas and Mandy and Emma. They make it easy to learn and become independent at screen printing. Would recommend working here %100
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