Hi Purvi, We have since completed your project and we do apologize for the inconvenience. We did have a delay with production and we had no other choice but to reschedule. However it was a pleasure working with you and we hope you like the finished product, thank you.
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I wish I had read the fb reviews before hiring them. They were supposed to finish the job in the 3rd week of March. First he said the material hasnt come and pushed the dates out three weeks. Then he said he has been exposed to covid. So another two weeks. Though he said hes tested positive, he called us back within the week and said hes fine. We told him wed prefer him to get a negative test first. After about three weeks he says he can come, when we asked about the covid test he said its already been three weeks and didnt furnish the negative results. Please note wed already paid him 50% upfront. He shows up with the laundry inset missing, jewelry insert missing and no hooks. Says he will come in a day or two with the material and fix it. On may 17th he said hell get the stuff and come and finish the job on may 19th. He did not pick up my calls, msgd on June 4th saying your stuff got in yesterday (surprising since hed already set a date to finish the job on may 19th) and Ill come on the 14th because he does not have time before that. He doesnt call or pick up the phone or answer msgs, get a random message from him that he will come on the 19th of June. No show at the given time. No replies to msgs or calls. Msgs back on the 22nd June and says he will do it the following Saturday at this point we are fed up we told him to give us the material and well just get it done. He refused to set a time and date to schedule a pick up either. So basically didnt give us the material either. The first time he came to install the closet he took the rest of the balance saying only 3 things are left - and we gave him the money in good faith. Since the 22nd of June hes been giving us the run around, sets a date and doesnt turn up and then doesnt take calls. Msgs sets another date and repeats the process. I reached out to his partner while the partner was at least relying to messages - it was basically the same thing. Its almost mid July and we have incomplete walk in closets. He was supposed to come today 13th of July as well and he did the same thing. Then Msgd and sent us a date of 15th. Wouldnt pick calls or reply to msgs till almost 7:30. Basically theyve taken the money and dont intend to finish the job and theyve been making me chase them for almost two months! Ive given up. Basically were left with incomplete closets and no sign of them getting done. I would never recommend them because were sitting with incomplete closets, not to mention the headache vale of the whole experience. Beware!
The quality of work and care is beyond words. Mike treated our home as if it were his own. He was very careful and thorough. He also provided excellent feedback and recommendations that maximized our closet space. His prices were very reasonable for the amount of work done. He customized 10 closets for us and they all came out amazing!!! We would definitely recommend Mike and his team! We are extremely happy with all of our closets.
Michael and his team were very clean and professional. The work they performed in my house looks amazing. I will definitely recommend m&j custom closets to family and friends.
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