Terrible experience with these people. Sold a home to a buyer using these people. They received the file in October with a closing date in mid November. They caused closing date to change 8 times. Seriously. Also caused the buyer and seller both undue stress. We finally closed after Christmas and at the closing table another one of their mistakes was discovered. This too delayed closing. Never in my life have I delt with such.
Hi Mary. We appreciate you taking the time to comment on your recent transaction with our company. We value your feedback as a way to help us continue improving our processes. Should you wish to discuss your experience further, please reach out to our National Customer Relationship Manager at 1-800-255-2792.
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2
These guys sell your mortgage, they are not the final lender, which isnt a problem. What is the problem is them asking for the same information three and four times and not returning phone calls or emails.
Terrible customer service!!! I wish I could give negative stars.
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