Ventura Lofts reviews

1514939221

Juan Arvizu

google

Hi, Juan, we're sorry to learn of your dissatisfaction with your current living environment. Our team works hard to provide residents with an exceptional experience, and we want to assure you that our community is of high-quality construction. Unfortunately, a degree of external noise is a fact of apartment living, and we have policies in place designed to minimize excessive noise during quiet hours. If you feel your neighbors are violating these policies, please let us know in the leasing office so we can look into the situation. Thank you.

1515015372

2

The units look great, staff is good but the build quality and transfer of noise is really awful.

1488326301

Aaleeyah Rodriguez

google

Hi, Aaleeyah, we're deeply concerned by the content of your review. The behavior you describe doesn't match the high standards of excellence our whole team strives to uphold daily. Furthermore, we believe it's important to treat everyone with respect and professionalism, and we sincerely apologize that you feel you were treated otherwise. Please give us a call at your earliest convenience so you can discuss this with our manager. Thank you.

1488483128

1

Very unprofessional. Did not appreciate a lot of things... especially from a staff member name Chaz. He would say very racist comments towards people of color and act racist BUT if a Caucasian male or female was around he acted TOTALLY different. Will NEVER recommend this apartments. We have called corporate but haven't heard back. VERY UNPROFFESSIONAL!!!

1583969209

Pdonk Gtr

google

Thank you so much for your kind words and five-star rating of Ventura Lofts! We greatly appreciate it!

1584140733

5

Very Nice Apartment

1530199090

AnUpsetWookie

google

We truly appreciate your in-depth review of Ventura Lofts! Our team takes all feedback into account and are happy that you enjoyed your time here. If you ever need anything at all, we are just a phone call away!

1530302731

4

We've lived at Ventura Lofts for a little over a year and the experience overall has been very positive. The complex is showing a little wear and tear from its almost decade existence. Yet, what sets it apart are the excellent management team whom are always receptive to your needs (especially Anita, the on site property manager) and also the CARES team, lead by Nathan and Belinda who go out of their way to make the complex feel like a family by organizing parties and activities that all residents can attend. My few gripes is that I wish the parking garage had speed bumps as people tend to drive fast up and down the ramps with almost reckless abandon. Though maintenance was good overall, there were a few instances when it took more than 2 days to get something fixed. The rental pay portal is needlessly confusing. It doesn't tell you the total that you need to pay and you get a separate bill for water and utilities in your mailbox. The area is a bit of a dead zone in regards to cell phone service unless you have access to wi-fi. There were about 3-5 car breaks ins while I was living there, but from my experience in apartment living in Houston, it's just one of things you may have to deal with from living in a big city. Regardless, these issues did not dampen my experience living at Ventura Lofts. It's very dog friendly, with a long stretch of driveway and grass at the back of the complex where you can walk your pet. It's within walking distance of some very good restaurants and a Randall's. And the residents were all nice and friendly as I had no issue with anybody while I was living there. Highly recommended.

1562277771

Arun Shringi

google

Thank you, Arun! It means a lot to hear that you love your home at Ventura Lofts, and that our tranquil community, well-maintained amenities, and professional yet personable team have all added up to a superb experience. Thanks again, and if you have a request or question, our door's always open!

1475883218

1

BEWARE>>>>> Can I go below a star rating?? Don't think so. Downgrading my rating to 4 stars to 1. So please read this carefully if you don't want to be regretting later like me. When I moved here in 2016, I was told by one of their best leasing agent that if I pay an upfront SecurDeposit of 131$ (NON-REFUNDABLE) it will save me to avoid paying the Security Deposit whenever I have to leave the community. Me and my wife decided that since we usually end up paying up around that amount when you exit the amount for cleaning and other MISC charges, we okay'ed and signed the agreement of 50 pages...(Not reading every single line of those terms and conditions they have got hidden inside). This is 2019 and we decided to move on to other place, and Now the real drama begins. I got a call from their assistant manager followed by talking to manager saying that I have a closing fees of $340. I was shocked and asked her the details and upon confirmation I was told they have to charge me Carpet replacement , HEAVY CLEAN, Ozone treatment whatever was their coming to their mind. Attaching a screenshot so you guys will know the truth. When i asked why i have to pay because I already paid the nonrefundable SecurDeposit, the manager informed that SecurDeposit definition doesn't cover any "APARTMENT Cleaning" fees instead it was a one time deposit that you just give it to the community so that you dont have to pay a 300$ deposit. Now as the leasing agent was still working there I immediately started talking to her but she also took a U TURN and said that it was my misunderstanding that SecurDeposit will cover all the closing charges. Wish I have had a recording of that conversation. Now as I am standing today, I have lost that 131 $ plus they have charged me unnecessary 340$. When we guys left we cleaned each room like it was our home not trying to leave any damage, wear and tear and cleaned the home to best of our ability. I was a respectful and obedient citizen of this community but still they to did this to me. So disappointed with my entire experience and have lost my TRUST in words of individual and CHEESY and fake words. I know I am not the only one who faced this situation as you will find other comments as well facing similar charges. PLEASE BE VERY CAREFUL WHEN YOU HAVE TO EXIT APARTMENT .. TAKE AS MANY PICTURES AS YOU CAN AND VIDEO RECORDING if you dont want to pay ending up $$$$$.