Hi Matthew, We apologize about this experience. With fuboTV, if you cancel before your free trial expires nothing gets charged. However, as a prepaid service, if you cancelled after being billed you still have access to your subscription until the end of your month. Best Regards
1640784099
2
The service is decent, with a fairly comprehensive range of channels and movies, however their customer service department is inflexible and doesnt have the freedom to flex rigid policy on a case by case basis. I got the free trial at thanksgiving because my grandfather with dementia wanted to watch football. I also figured this would give me a chance to assess the platform since my grandparents on both sides as well as my landlord are looking for alternatives to television and have asked me to help them choose a streaming service. When I forgot to cancel before my account billed, I called and explained the situation. After escalating my case several times, the answer was the same: we do not make exceptions to our cancellation policy. As a consumer, I will never consider a service that doesnt have helpful and independent customer service, especially when recommending something to my elderly grandparents. Fubo just lost about $3,000 a year in subscriptions for a decade to come because they are unwilling to consider my situation. Very unfortunate.
Hi John, we're very sorry to hear that you didn't have a good experience with us, and apologize regarding any confusion and inconvenience this situation may have caused you. Please feel free to get back to us through our Support Center with any additional questions you may have on your account and charges, so we can clarify the situation for you. - Best Regards, LP.
1622624825
1
Fraudulent company. They let anyone with your email set up an account. When you call to cancel they lie about how many charges they have made and tell you their policy is no refunds.
Hi there! While we do not offer this option as available from the user's end, we can do it for you. Please feel free to reach out through our Support Center sharing your account: support.fubo.tv - Best Regards
1642498361
1
This company will not close your account even when you terminate service. They will keep your account open for life and your information will not be deleted.
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