Overall the purchasing/financing experience at Lithia was outstanding. They were fast, friendly and efficient. I am only giving them 3 stars as their corporate policy on used vehicle sales is terrible. When I asked if they had a 7-day or 30-day warranty like other dealerships in town they said that it is warranted until I sign the paperwork. The salesman actually used the example that if the car breaks in two as I drive off the lot that I now own 2 cars, and it's not their problem. I understand that I was buying a used vehicle, but for a large dealer to not have the confidence their service guys have addressed major issues on a used car enough that they don't even back it for a week is ridiculous. I am hopeful that the car lasts, but I am not sure that I would go back there again.
Hi Jack, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 331-9961 and we will do our best to make this better. We hope to hear from you soon.
Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
1652937292
4
Ok looked for part they did not have it a little high for the parts
Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!
1632900833
5
I absolutely love Lithia Ford Lincoln of Grand Forks!! Everyone is so helpful and extremely helpful. Service Advisor, Jonathan Christ is professional and goes the extra step to assure quality service. It is a great feeling to know I can trust my car to the service department.
Oil Change went well and to be expected. Disappointed that Ford has not addressed the shifting issue i have been having for 50,000 miles. Would like to get this fixed because resale will be an issue. Please help!
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