I will not use this company again. There are many other more customer oriented companies with competitive prices on the internet. After many years of illness and many purchases of prescriptions, supplements, and special diet foods, my dog died. Except for the prescriptions each and every other company took back unopened, unused, un-expired products, but not VetRxDirect. Their excuse was the 30-day return policy, but every other company waived their return policies because the dog had died. You can use them, but I won't; they have no compassion.
It was honestly a complete nightmare to deal with them. By the time I finally got my meds, I didn't want it any more, so I refused the package. Then I got an email from them saying that I didn't get a RMA from them, so they weren't going to give me a refund. Then they said they would, but they were going to take 10% out. Then they changed again and said they'd refund the whole thing, but wouldn't take any future orders from me. Do yourself a favor and find another seller, it's not worth it to save a few bucks, for the headaches you'll have with these nasty people.
Online Pharmacies are all cheaper than the vet's office but have to compare Rx price pharmacy to pharmacy. For example VetRxDirect was cheaper for Reglan but not cheaper for yearly supply of Interceptor Plus and Simparica. Switched from Allivet because VetRxDirect is superior in service, shipping and customer service. Never had a problem with VetRxDirect compared to many issues with Allivet
i USED TO BE MUCH HAPPIER WITH THIS COMPANY. THEIR PRICES ARE GOOD AND THEIR SERVICE WAS GOOD. IF YOU CALLED THEM, THEY ANSWERED THE PHONE. BUT NOW THINGS ARE DIFFERENT. IF YOU CALL YOU GET A RECORDED MESSAGE AND YOU CAN'T LEAVE A MESSAGE. THEY SAY YOU CAN START A CHAT BUT THAT'S NOT TRUE. YOU CAN ONLY LEAVE A MESSAGE AND THEY RESPOND IN 24 HOURS, WHICH IS REALLY A LONG TIME. THERE HAS BEEN A COMMUNICATION BREAKDOWN BETWEEN MY VET'S OFFICE AND THIS COMPANY AND I'LL TRUST MY VET ANYDAY. SO BE AWARE THAT THOUGH THE PRICES ARE GOOD, YOU MIGHT NOT GET THE MEDICINES ON TIME, WHICH MEANS YOU'LL HAVE TO BUY FROM A MORE EXPENSIVE VENDOR.
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