I usually don't do reviews but feel I had to for this experience. I would give zero stars if I could. Don't know where the five stars is coming from the second review. My experience is similar to the first post. Had pipe burst, hole in ceiling and wood floor ripped up so insurance sent someone from Rainbow out to look at fixing the ceiling and floor. Guy comes out on a Monday...he measures, takes time with me, says he will get estimate over to insurance by Wed and work should start following week. Great---all is good! NOT! So when I don't hear from anyone by Friday, I speak with the guy who said he got busy, blah, blah, blah, he'll get estimate in on Monday. That was the last time I ever heard from them again despite my emails, texts, and calls over several weeks! My wife called numerous time as well. No response, radio silence. Needless to say, I lost many weeks of no work getting done due to very inept service. Stay away and go with American Integrity Restoration---they ended up doing a super job!!
Working with John is almost impossible. Dont espect results in a timely manner. Our insurance company recommended them. I would look at other options first. 4 months later still not finished.
Matt Milless and the Rainbow experts that came to our business were very professional and extremely knowledgeable. It was a pleasure to have the owner Matt Milless come and assess our damages and do what was necessary to correct them, he really took the time to make sure we understood all the work and gave us a realistic timeframe of completion. Thank you for making this such an incredible experience for us! Highly Recommend!
Harlyn, I'm sorry to hear about your recent unpleasant experience. Are you sure you have the correct Rainbow International, however? I can't find your name or any customers we've had recently with a bad experience. I'd like to know more about what happened so we can correct it. Please reach out to me at your earliest convenience at 817-485-2555. Thanks!
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Worst place to ever have restore your house. They are a bunch of thieves and liars.
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