Usually I do not give a negative opinion like that but this is well worth 1 star ... I rented a flat from this agency and the contrast between the virtual visit and the reality is immense! When I arrived, the flat was in poor condition: wooden floors with holes, damp walls, scratches, holes, the windows not cleaned and in single glazing (living in Glasgow it was very cold). The sofa was broken, the chairs broken (we were replaced at the end of 2 months quad even). The bathroom tiles which break and finally the complaints of the ruined furniture which lets us see a mousetrap (which means there were mice in the flat!). So that at the end of the lease I am told that I must reimburse part of the deposit because "flat not sufficiently cleaned". I find that totally unacceptable so I put a negative opinion on this agency. I advise you to go see another.
Terrible service from this company. Me and my friends rented a flat for a few month. When we arrived the flat was in a terrible state and it took them literally two months to provide us with enough chairs for all the tenant. And even worse after the end of our lease we got charged for a cleaning service despite leaving the flat in a much better state than it was given to us. Overall terrible service, I would not recommend anyone to do business with this awful company.
West End Letting are an outstanding letting agency. I had a wonderful experience! All aspects of moving into our new flat was made very easy! The best I have came across! Special mention to Kirsty, Gillian, cerys and Ryan! All doing a great job
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