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Nevillehairandbeauty
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Nevillehairandbeauty reviews
Information about Nevillehairandbeauty
4,83
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1MWVUeFR3EAE!2m1!1s0x0:0xe7d6dc7b484057fc!3m1!1s2@1:CIHM0ogKEICAgICu1eTxTw%7CCgwI2s-llwYQsPjK6wI%7C?hl=en-US
Sara Rash
google
https://www.google.com/maps/place/?q=place_id:ChIJsTOhRjwFdkgR_FdASHvc1uc
Dear Sara, Thank you for taking the time to review your experience at Neville. We are sorry to hear that the service didn't match your expectations on this occasion.Please note that we will raise your customer service concerns during our next training. We have also looked into the charge issue and it appears that you booked two appointments to ensure you had your preferred stylist. Despite the double booking and a strict 48 hour cancellation fee our team waved the fee for the second booking as a goodwill gesture and only in fact charged for the service you received in addition to your kitchen bill. For additional transparency, you may check our rates on our booking platform. Please do feel free to send us an email to [email protected] if you would like to discuss this further and a member of management will get in touch you. Kind regards,
1659519656
1
Absolutely rude and disgusting behavior of one specific staff, I called and booked for a blowdry, I then called back mentioning that I have an appointment and wanted to see if I could request one of their hairstylist, I got to the salon, receptionist or whoever she was came to me being extremely rude with an attitude, talking over me about how I booked for 2 people and that il be charged for 2 people, it was a misunderstanding from her end. They ended up charging me for the 2 appointments Ps. The Hairstylist is absolutely wonderful and the best.
1629244511
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURraWFDTk5BEAE!2m1!1s0x0:0xe7d6dc7b484057fc!3m1!1s2@1:CIHM0ogKEICAgIDkiaCNNA%7CCgwI35jxiAYQgJnd8QI%7C?hl=en-US
Adam Grimsley
google
https://www.google.com/maps/place/?q=place_id:ChIJsTOhRjwFdkgR_FdASHvc1uc
Dear Adam, Thank you for taking the time to write such a lovely review about Sheuneen. We are delighted to hear you enjoyed your haircut. We also appreciate your feedback with regards to your kitchen bill. As it stands the Neville kitchen is run by a separate business and we apologise if you were not made aware of this during your checkout. We will ensure that your feedback is passed on to the relevant person and hope to welcome you again to the salon very soon. Please do not hesitate to reach out if you have any further concerns we will be very happy to address these in person. Wishing you a wonderful end to the week.
1562770771
2
Fantastic harcut from Sheuneen who manged to make me even better looking - not an easy task. However the experience was slightly soured at the end when I was presented with a bill for 3.50 for glass of coke. For a 70 haircut when you ask me if I would like a drink, I didn't expect to get a bill at the end. Seems a strange way to end what was a great service. Disappointing.
1649774518
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyaFA3cWZ3EAE!2m1!1s0x0:0xe7d6dc7b484057fc!3m1!1s2@1:CIHM0ogKEICAgIC2hP7qfw%7CCgwItp_WkgYQwJLqpAE%7C?hl=en-US
melania guarda ceccoli
google
https://www.google.com/maps/place/?q=place_id:ChIJsTOhRjwFdkgR_FdASHvc1uc
Dear Melania, Thank you for taking the time to review Neville Hair and Beauty. We are so grateful for your trust. We look forward to welcoming you in the salon again very soon.
1649835741
5
Il mio salone da quando mi sono trasferita a Londra!
1664802025
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURldEpIWUlREAE!2m1!1s0x0:0xe7d6dc7b484057fc!3m1!1s2@1:CIHM0ogKEICAgIDetJHYIQ%7CCgwI6bnrmQYQqMWY_QI%7C?hl=en-US
Al Naimi
google
https://www.google.com/maps/place/?q=place_id:ChIJsTOhRjwFdkgR_FdASHvc1uc
Dear Al Naimi, Thank you for taking the time to review Neville Hair and Beauty .We are thrilled with your rating and your kind words about the salon. We look forward to welcoming you to the salon again very soon.
1665388917
5
Wonderful service
1604472351
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpdnVYU09nEAE!2m1!1s0x0:0xe7d6dc7b484057fc!3m1!1s2@1:CIHM0ogKEICAgICivuXSOg%7CCgwIn5yJ_QUQgJvtqQE%7C?hl=en-US
Shabi Jani
google
https://www.google.com/maps/place/?q=place_id:ChIJsTOhRjwFdkgR_FdASHvc1uc
Dear Shabi Jani, Please accept my sincere apologies for your disappointment; Wherever possible we endeavour to resolve issues at the earliest opportunity. We are disappointed to hear that you did not enjoy your experience at the Renée Lapino Clinic. The clinic manager at The Renée Lapino clinic has tried to get in touch via email but has unfortunately been unsuccessful. They are keen to discuss the details of your appointment. Although The Renée Lapino Clinic is located within Neville Hair and Beauty, the business is run independently and we are therefore sadly not in a position to be able to act on their behalf. We would be grateful if you could please email [email protected] with your contact details so that someone can get in touch with you. We are sorry that the service received did not meet your expectations on this occasion.
1604595069
1
I been there for facial charged me 195 for just a normal deep cleanse facial they show themselves so fancy to charge fancy amounts but quality should be fancy too . On the phone they described that they use peels and light therapy plus exctraction. It was just normal cleanse and extraction didnt even use moisturiser at the end not many products as u do get on facials and she said you are done i was surprised then I told her you guys told me that there is light therapy and other stuff she went to check with the manager and imagine she came back put me under light for 10 min and done I asked them what facial they give me they said its called bespoke 360 but if you check their website it has completely different description and Showed them in my phone surprisingly they are telling me ohhh it is on your phone shows like this come and check our computer it says different thing how unprofessional why do i have to care it shows different things in your computer as a client I got access to your website through my own phone how should i come check your computer before I book a treatment. You should update your website dont do false marketing dont sell people wrong thing for wrong price
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