Better than having no account management software. I'm sure if you are just doing automobile or home loan financing, it probably works fine. Their User Interface appears kind of old and is not awful to use, but it's certainly not easy. Takes a tech savvy person to use it. Our software developers have found multiple bugs in their product and when we report them they either try to argue that it's not a bug or they take 6+ months to fix the bug. - NortRidge's support of their NLS product is horrible. * I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup. * We use their report server product (which is just a replicated MSSQL database) on their hosted platform and one time they moved it to a new server without telling us and changed the database path without telling us. Our internal manager asked them multiple times if their update would require and username, password, or server changes and they kept telling him 'No'. * They will only do software updates during standard business hours, so they have to take your business offline while they do it and you have to pray they don't cause new problems after the software updates are done. We most certainly had issues with bugs or problems after an update and they don't have a rollback process. * Their support typically takes a really long time on tickets, even if it is a critical issue. This company attempts to make themselves look big and like they can handle big business, but when it comes to true support they cannot keep up.
I agree with the complaints here. VERY very slow to fix or respond to critical issues. They will promise you a fix, the day of release will come and they will tell you at the last minute it has been postponed 3 weeks or that your fix was dropped from the release.
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