Sams Chop House reviews

1647386124

Pierre Calvès

google

3

Ambiance sympathique mais délais de service insolent. 1h15 d'attente.

1653777472

Christopher Shepherd

google

3

Same beautiful building and I am sure the food is top quay. Beer was poor, Sam's ale was not available. Two pints of JW Less were off. No one drinking in it or poorly kept.

1649016075

sarah smith

google

5

Great food pub with real history .The food was really good and reasonably priced .Definatly will visit next time I'm in manchester .

1651071709

Dr. Ben Jordán

google

5

Tradicional, buen ambiente, vale la pena detenerse a tomar una buena pinta de cerveza.

1647797852

P E

google

Good afternoon Please accept our sincere apologies for your disappointing experience. There seem to have been a number of errors during the course of your meal and we have clearly not delivered the standard of service or food which we expect to offer. As we have just freshly reopened there are inevitably teething issues and your Sunday lunch happened to be the first weekend since reopening that we offered the roasts, and clearly there were issues that need to be worked on. I have brought your concerns to chef and our management and they will be treated seriously. As a valued customer, we would hate to lose you forever over this experience. So I would like to offer you dinner on us by way of making amends. Please email me personally at [email protected] to arrange this at your convenience. Kindest regards Joe

1648649055

1

Incredibly disappointed and left feeling ripped off by this once loved restaurant. Booked for a family meal on a Sunday, having visited many times pre-lockdown. We also used their delivery service in lockdown but were incredibly disappointed on this visit today. We were told they were only offering a fixed Sunday Roast menu, which was absolutely fine. Myself and my wife ordered the lamb roast and at 16 I was looking forward to a great meal. However we were given a different wine than the one we requested. The waitress didn't show us the label, just poured it out for taste test and put it on the table. Turns out it was 6 more expensive than the wine we ordered. It also seemed that this "mistake" had occured on 3 other tables. As we waited for our food I saw the table next door receive what I thought was their yorkshire and gravy appetiser....I was wrong...turns out it was a main course on a tiny plate. Now I'm not someone that judges a restaurant solely on the size of their portions...so I thought, well it will probably be of the usual great quality Sam's used to have a reputation for. Sadly I was even more disappointed when my plate arrived. 3 tiny slivers of overly fatty lamb arrived on a luke warm plate. My wife asked for hers to be re-heated...and to be fair....it came back on a very hot plate...but with the same cold food on it. I'd asked for the sage and onion stuffing balls as a side dish and these turned out to be 4 sizeable balls, but at 4 a go I was expecting something more than just deep fried Paxo stuffing that they were made of. We went to the restaurant for a family occasion and when the waitress came over to clear our plates. She asked was everything ok, after sorting out the cold plate. I said that the plate had been warmed but the food was cold, and the meal had been very disappointing and not upto the usual standard. "Oh sorry" was the reply and she asked me if I wanted to order any more drinks or desserts. I asked for the bill and got the additional shock of being charged more for the wine than we wanted, and a "discretionary" service charge of 8.40. When I queried this with them they took the 6 difference in wine cost off the bill, but I had to ask twice for them to take the service charge off the bill. What should have been a lovely family meal ended with us leaving with a half finished bottle of wine as the indifference of the staff and poor quality food had left us feeling uncomfortable in a restaurant that had previously had so many great memories. This will be the last occasion I use Sam's chop house and I'm really disappointed that one of Manchester's great food institutions has reached such a low ebb.