Good Morning Mr. Spencer, Thank you for getting in touch and taking the time to write a review. At CW Sellors, we will always do everything we can to provide the best possible service, so I apologise that your experience hasn't been up to the standard we would want. Please feel free to call us on 01335 216004 or by emailing sales@cwsellors as we would love to see if we can turn your experience round. We would like to thank you for your valued custom. Kindest Regards, CW Sellors
1649577550
1
I ordered a watch from C W Sellors and a few days went by and I still hadn't recieved the watch. I emailed to find out what was going on, no reply. I emailed again the following day, again no reply so I rang to find out more and was told they can no longer fulfil my order as the watch is no longer available. I had to find out this information myself instead of receiving contact from them to let me know the situation! I've now asked them to cancel my order on 2 occasions as they can no longer fulfil the order but I'm still yet to receive a refund on something that wasn't even my fault. They've basically stole my money at this point! Really not happy with the service at all and would never use again. Hopefully I'll get that refund before I am forced to take further action.
Product not listed as out of stock, ordered and obliged them in waiting six weeks until the beginning of September. I have asked for a refund 4 times to two separate customer service personnel. They have effectively ignored this, and instead asked for more patience. At a time of supply chain issues across metal-dependent industries this appears as a cynical ploy to sustain cashflow that Sellors wouldn't otherwise have - I'm sure I'm not the only customer receiving this treatment. The product should have been listed as out of stock in the first instance.
Good Afternoon, Thank you for your kind review. We would like to thank you for your valued custom and we look forward to doing business with you in the future. Kindest Regards, C. W. Sellors
1647514973
5
Great service especially from Claire nothing too much trouble
Good Afternoon, Thank you for your kind review. We would like to thank you for your valued custom and we look forward to doing business with you in the future. Kindest Regards, C. W. Sellors
1633537257
5
Very lovly lady she was amazaing. Called me after aswell to see if we liked the watch made sure it was delivered on time just brilliant
Initially very happy with their pre-sales advice. However, having now purchased from them, part of my order has still not arrived even after two months. After many emails requesting updates on this, they have now since stopped replying to my emails.
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