Stevens112 reviews

1665188605

joe paone

google

Hello Joe, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (631) 475-1133 at your earliest convenience. We hope to hear from you soon.

1665383289

1

Terrible experience.

1658427958

ffimarriott

google

Hi, we're disappointed to hear of the negative experience you had at our location. This is not the level of service we strive for. Please contact our manager at 631-475-1133 regarding this issue. Thank you, and we look forward to hearing from you.

1658469932

1

This was the most horrible auto buying experience I have ever had!! I have owned 5 Mustangs since 2007, and will likely never buy one again, simply because of the horrible experience of one dealership. I bought a used 2015 Mustang GT at Stevens112 Ford in March, 2022, and there were so many defects with it, most could not be seen by the naked eye. And the ones that could, and were promised to be corrected, weren't. First, when on-site, I did note several defects. I had to bring the car back days later, and, they did not fix them all!! They even refused to do so on some of them (they refused to include a donut, fix a clip on the side panel, and others). The only bright spot at Stevens 112 Ford was Keith in the Service Department, who stayed on top of things. However, noting the above, when I came back to pick up the car after them fixing only some of the defects, they never removed the tint that was on the window when I purchased the car. Chris in Sales took the paperwork and kept it on his desk, neglecting to get it to the Service Department. After being questioned by Keith in Service, Chris said, "I thought it would be safer on my desk". As a non-auto dealership person myself, even I know that the paperwork must go to the Service Department!! The car did not come with a donut, the front fender securing clip was not there, and the recall on the rear camera, was never fixed. I was told I would have to take the car elsewhere. Moving forward, and only 1,600 miles later, the entire clutch system went, and, I was told the car needed brakes and rotors, immediately; when the autobody shop I took it to took off the brakes, they said that they looked like they had been submerged under water for months. So, when Stevens112 Ford bought the vehicle from the previous owner, they never inspected any of this!! I had to spend over $3,500.00 in replacing parts that should not have to be replaced for thousands of miles. Numerous times I reached out to Chris in sales, Bill in Service, and, David Benstock (The General Manager), and I never received any replies. Around June 21st, 2022 I sent a certified letter to them, and, Jim Farley (the CEO of Ford), letting them know that if I did not hear back from them by the beginning of July, I would ne filing a small claims suit in Suffolk County, for the $,3500.00+ I paid to repair severely damaged and worn down parts - I even had to tow the vehicle to my auto repair shop because of the clutch. Lo and behold, no one got back to me. So on July 16th I mailed and filed a small claims lawsuit against them. I have some of the defective parts noted above, and will surely present them in court. Since Stevens112 continues to refuse to get back to me, I have convinced at least 2 potential buyers to go elsewhere, and, will be bringing the defective parts with me to court; the Judge should see that these severely worn, and defective parts, should be paid for by the dealership. The bottom line is that Stevens112 is a deathtrap; they have zero customer service skills, and, do not care about you once you have already purchased a vehicle (at least a used one). You should avoid Stevens112 like the plague!!

1663951983

Frank Keelan

google

Hi Frank, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Steven's 112 Ford!

1664177120

5

Jenny was my salesperson. She was very nice and made my wife and I feel comfortable. No pressure very relaxed and worked with our numbers to get us a great deal. Also bill persen the manager was great. He found me a truck in our range for what we wanted to pay each month with low mileage. And I even pointed out an issue with tires and bill had it taken care of. They were great there ! Bill and Jenny great people. Thank you so much !

1659221979

Daniel Sierra

google

Hi Daniel, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

1659338751

5

Just bought a Ford Escape....CJ the sales Rep was awesome...very professional and got the deal done...extra kudos to the finance department they were awesome as well!

1657201869

G Rena

google

Hi, it is disappointing for us to hear that your experience was anything less than great. This is not the level of service we strive for. Please contact our manager at (631) 475-1133 regarding this issue. Thank you, and we look forward to hearing from you.

1657274290

1

Bunch of baboons running this place. From the GM down. Only good people are the sales people. Service is a compete nightmare. Rude people that dont know what customer service is. If you buy a car here do yourself a favor and service it far far from here.