Mmmonogramming reviews

1541513654

Erika Hall

google

Hi Erika, Yikes! We remember this day too because we were so startled to over hear the language while working with a customer at the checkout desk. After we heard it, we promptly excused ourselves and changed the station. We're so sorry that we offended you and hope you will visit again.

1541722278

1

I love shopping local BUT when I walk into the store and the music playing is some song saying "that's how you know you F****** up" over and over again you've just lost my business. Not classy at all!

1387398386

Lilian G.

google

1

Jewelry buyers beware! Make sure you do not prepay for anything that you have not seen as you cannot exchange it once it arrives...even if it looks different from other items at the store. I recently was trying to find an initial necklace for my daughter and was told that they regularly get in 12 to 15 standard letters that sell out really fast. I was told that there were several people looking for the same letters I was looking for so it was suggested to me by a nice floor clerk to get on a waiting list for one of those letters and they would call when me when they got one in.....all good so far. Later that week I was back in the store to purchase another item and happened to be told by the same clerk and another girl that she thought the other store had just gotten some letters in that day. One called and found one of the letters I thought I wanted but not the other. Although my daughter had decided she preferred the other letter, we decided to go head and get this one thinking it should be nice. They said they could put it on hold for me to pick up at the other store or they could just transfer it it to their store the next day. I was pre-paying for a monogramed item and thought I would good to just go head and just pay for both items together and then pick up both items later. It was clear from our extended conversation with the sales girls that neither they nor I had never seen this particular letter before, and we assumed it looked like others in the store. UNFORTUNATELY NO ONE TOLD ME THAT PREPAYING FOR IT MIGHT NOT BE A GOOD IDEA because ALL jewelry (even reoccurring stock items like this) was not even exchangeable. I am a big supporter of local businesses for many reasons, one being that you get to build relationships with the people who work there and, because of that, often get better customer service....but here, although the sales girls was a nice as she could be, the owner seemed to not care one bit about me or the particular circumstances of my situation. She seemed distant and almost annoyed that I asked to talk to her saying basically "too bad, all jewelry sales are final". This was not a special order and I was not asking for a refund but rather just wanted to exchange this letter for the other when ever it did finally come back into stock at the store. I knew the letter I was returning would sell right away as I had been told by the clerks that several folks were actively looking for it....so it was not like I was putting the shop out by having to restock and old or unwanted item. I guess my business was not worth much to the owner given how indifferently I was treated, so I will now be talking my business to other more personable local stores.

1492727522

ShaTericka Jackson

google

5

I got my graduation stole embroidered here and they did an amazing job! I waited until the last minute, and they had it done in 5 days It was still beautiful too. I would highly recommend them!

1527720218

B John61

google

5

Beautiful!

1602603060

Jasmine James

google

Hi Jasmine, We're so sorry you felt unwelcome when you visited us. We do hope you'll give us a second chance in the future.

1605367420

1

I went here a while back to find a gift for my mom. I felt incredibly unwelcome, and will never go in this store again. I had forgotten to leave a review at the time, but I passed it today and was reminded about my experience. Go to Loli and the bean instead. They were very friendly and helpful. I got a 2nd item for myself and I still get compliments on the vinyl.