Hi Jamieson K; thank you for this feedback on your Md Safety Inspection experience. The scratch on the windshield was more than 7" long on the passenger side and within the "critical area" of the windshield. The MD law states to reject the vehicle if "There are cracks, discolorations, scratches, or conditions which interfere with the driver's view to the right or left." Our MD State Inspector offered to call the State Trooper with you to confirm his analysis and reason for rejecting the vehicle, but you declined. After viewing your Google Review, we contacted State Trooper Pruitt and reviewed the location and size of the scratch with him. He confirmed that your vehicle did not pass inspection.
1660748528
1
Your state inspecter does not know how to interpret the md safety inspection law .i wouldnt use you guys again
Thank you for your honest feedback. Our service manager, Isaac, has attempted to reach out to you and left messages so he can receive additional information and help work through your concerns. Since your google profile doesn't show a last name, we aren't 100% confident that we are contacting the correct Michael. Please contact our manager [email protected] or 301-698-9200.
1660744312
2
I keep coming back here based on the great experience I had 6+ years ago. Sadly, I no longer consider this place any better than the tons of options in the area for price or service. For my next service, I need to remember to not choose convivence (here), and instead look for a new shop
Thank you so much! We are happy to hear that your experience was efficient & professional. We appreciate your business.
1649685698
5
Excellent place for get the tires of the car, service is quick, very professional, atention is amazing. Quality is great. There is no complains, just super awesome service.
Hi Ms. Dye! Thank you for your honest feedback concerning your visit & for taking the time to review us. We are happy to hear that the service was satisfactory and that our staff was approachable. To address your concern about masks...Unfortunately Google Business Pages only allows us to select whether masks are required or not required, and does not allow us to write in additional notes to describe nuances in mask protocol. We selected the "masks are required" option because we ask that unvaccinated customers and employees wear a mask. We have signage stating this on the entrance to the store. Tire World is following CDC guidelines, which states if you are vaccinated you do not have to wear a mask unless the indoor facility is an area of substantial transmission. We feel there is adequate space in our lobby to social distance for those customers and employees that are vaccinated. If you have additional concerns you may email [email protected] Thank you again for reaching out to us & we look forward to serving you.
1630610013
3
Their ad on Google says masks required, but no one wore them. But, they were friendly and did a good job with my car.
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