Bought a 2020 transit van. we like the van so far and the all wheel drive works very well on snow and ice. I Dealt with fleet sales for the order, and it took nearly a year to deliver the vehicle. I was then handed off to a high-pressure sales floor routine. I was kept waiting for almost an hour on pick up and then rushed into a closers office. I ended up spending an extra $9500 on extended warranty and maintenance, which I now regret. Given the bait and switch between fleet sales and retail, I wasn't as prepped mentally as I usually would be for sales the B.S., and as I said, I made a poor decision. Finally, Van's interior was incomplete and missing panels and had an incomplete factory weld on the fender (a hole through the undercarriage). It took 1.5 months to get this dealt with, I still don't have the panels, and the weld was welded inside but not treated on the undercarriage, so I need to make another trip to Kendall. Long story short, the last Ford purchase I'll make from a Kendall dealer.
The service was timely. I was told over the phone that the service should take about an hour and my vehicle was ready in just over an hour. That part is fine...I am not happy with the customer service folks who left the truck sitting for 25 minutes. Thats 25 minutes I could have spent getting back to the office rather than waiting at the dealership to pay for service and pickup the key.
Kendall Ford of Anchorage was hands down excellent! Great vehicle, fair pricing and treatment by everybody involved. I was treated respectfully and I could tell that the employees genuinely wanted me to be satisfied with my experience. John Croffutt and Matt French were attentive to details and have been great about following up on things and making sure I know how to get the most out of my new truck. Thanks again Jeff, you've got a great team!
just now tried to get me to buy a new air filter when the previous one is hardly used.
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