This is Darren Metz, the CEO of NovaCopy. All machinery including copiers can be problematic. We fix what we can and replace what we can't. If you bought your machine from us and have it under service contract we will replace it for free. That is a service guarantee we offer all of our customers. To request your free replacement call me personally at 615.577.7677 - Darren Metz.
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2
I leased several units from NovaCopy a few years ago, which are still under lease. The units were a dp190 and a few c253s. Each of the units had issues, especially the Konicas. Instead of fixing the issues with my machines I was simply told to upgrade and that this should solve my problem.
Thank you for the amazing review and for being a loyal customer, Kristen! We love to hear all of the good things Mark is able to do for our customers.
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5
We have used Novatech for over 10 years and thats all we will ever use. Mark has always fixed any problem we have ever had or encountered. We couldnt ask for a better person to take care of our equipment! Highly recommend Novatech!!
Sub-par customer service, when they actually decide to answer the phone.
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