Garrettecustomhomes reviews

1611951173

Ladybugg917 M

google

Hi - I am so incredibly sorry for your experience. Would you mind reaching out so I can better understand what happened? 360-213-0835

1612200248

1

Absolutely the worst customer service. Mark, I believe, told me three times how he had no time to talk today and just wanted to email stuff to read versus answer my questions. Then, he disconnected the call after I politely declined the information. Unprofessional.

1550181258

Elizabeth Mudder

google

Elizabeth - We are very sorry to read your review. A member of our management team will be reaching out to you next week to learn more about your experience. Have a good week.

1550510518

2

We are sorry to say that we did not have a good experience with Garrett custom homes. Our site manager and construction supervisor were nice guys unfortunately nice doesnt fix or address problems. We upgraded appliances very expensive and found nothing but issues. In the first two years we have had to replace the microwave and Ive had to have the stove, refrigerator and dishwasher worked on five times. We also discovered after moving in that our upgraded appliances were discontinued products. The gas fireplace is for looks only as you get very little heat and it is so loud in the high setting the noise is irritating The home warranty is worthless and Garrett does not stand behind the products. The main water line coming into the house was installed improperly And burst at the street. Garrett fixed The drainage system was installed improperly, when it rained our yard flooded the neighbors driveway. We had to pay to have the system reinstalled properly. The gutters on the house were installed improperly and water flowed over the edge like a waterfall. We paid out of pocket to have the downspouts fixed. Garett also sent someone out but the problem wasnt corrected. The sub roofing had huge gaps when they installed it and when we complained instead of taking it off and fixing the way it should have been. They cut boards to fill in the gaps. The subs threw food, chicken bones, Half eaten burritos, all over the house and yard while working. That created or encouraged a huge ant problem. We complained and were told they would spray for the ants and talk to the subs. Nothing changed and after we moved in we had aunts in the closets, bathrooms, living room, dining room, kitchen, we had to call an exterminator to get rid of them. The gas meter on the side of our house exploded we do not have an explanation for what happened. The subs framed a closet around a bedroom window, which was not part of the original plans. After complaining they tore it out and framed according to our building plans. When we addressed an issue we were labeled difficult. The process was difficult and horribly stressful for us. We tried to address issues in a professional manner but there were just so many major building issues we had to address that we grew weary of the task . We would not choose this builder again based on the building experience, Not on the finished product. Our suggestion would be if you do, STAY on top of what they are doing on site. Make sure your design choices are written and signed for. Go out and talk to people that are living in a Garett custom home today. Ask them how they felt about the building process with Garett. Ultimately we do have a beautiful home and we learned a great deal about building. I feel by staying involved many more problems were alleviated.

1578002280

Janus Innes

google

Janus - Happy New Year! Thanks for the positive review. We are so glad that you love your new home.

1578006066

5

We were very pleased with our experience with Garrett Homes/Pacific Lifestyle Homes. I like the quality of the finish work and the extra perks like the alarm system. They kept us informed thoughout the process and Alan, our construction supervisor was great to work with. Lesa was always very helpful, informative and friendly. All in all, it was a very good experience and we do recommend them to any other home buyers. Plus they finished ahead of schedule!

1576007605

William

google

Thanks, William!

1634574768

5

Our Forever Home: My wife and I built a custom home in Central Point, where we lived for 35 years. We loved that home and thought that would be where we lived the rest of our days. After our eldest grandchildren moved away with our youngest son and daughter-in-law to Portland, we were compelled to follow them. As much as we both loved our previous home, we love our new Garrette Custom Home (GCH) far more! All of the master-on-main floor plans that GCH offers are well-designed, welcoming and very livable. Their Shasta XXL was perfect for us. The living space that we would mostly enjoy is all on the first floor. The second floor provides us with a second private master bedroom, a media room, a computer desk nook and a bonus room. It is such a perfect place for guests to stay that we are hopeful our eldest son, daughter-in-law and youngest grandson will visit us more and stay longer. I admit to being a bit overly detail-oriented. While all I had heard and read about GCH was positive, I believe in the philosophy of trust, but verify. Since any mistakes made in framing are ultimately exhibited in subsequent phases of construction, I took the time to check all of the walls, floors and ceilings for squareness. In a home thats over 4,000 square feet, I could find only four places in the entire home where corners were not at 90 degree angles, and none were off by more than ¼ inch. Even those were corrected before dry wall was hung. While I surmise that it complicated construction for GCH, my wife and I were allowed to make several design changes that suited our lifestyle, such as; a separate RV garage & shop, a sun room with panoramic doors on opposing sides and a completely redesigned guest master bathroom. There were many other less involved changes which GCH also allowed, such as; framing out for a wall safe, cabinetry modifications and fits & finishes throughout the house. Lastly, after having already received a site plan building permit, GCH allowed us to reposition the home in order to maximize the view from our 5-acre property of four mountains; Mount Rainer, Mount St. Helens, Mount Adams and Mount Hood. Even though this threw a monkey wrench into their construction schedule, GCH put our needs ahead of theirs. All of the GCH personnel who we had the privilege and pleasure of consulting while our home was designed and constructed are courteous, knowledgeable professionals who provided outstanding advice and expertise throughout the entire construction process. GCH personnel had transformed a 30 acre hayfield on top of Bald Peak into 6 custom homes on 5-acre parcels in less than 1 year start to finish. It was amazing to witness. After construction was completed, my wife and I were presented at our new home with keys and a sign that read simply Welcome Home! Perfect!

1618607441

Jessica Pamler

google

Hi Jessica - I am sorry you had a bad experience. Will you please reach out and tell us more about your experience? Thanks! 360-213-0835

1620066861

1

Horrible