Booked a hair appointment only to be called back on the same day and told it was cancelled. Went back to check why and was told that the owner's previous boss who is my husband's uncle of which I had no idea of any connection, 'tried to ruin me' and 'doesn't want anything to do with him'. When I said it was not my relative and my birthday and just wanted my hair cut I was told 'that is not my problem'. I left in tears. I live locally and wanted to use a local hairdresser. Have lots of school mum friends who would have liked tried this out. WILL NOT BE RECOMMENDING TO ANYONE...absolutely disgraceful and verging on discrimination.
Hi Keight, I am sorry to read your disappointing review. I can assure you that as a business we absolutely do not want to throw new customers money out of the window - please may you get in touch with me via email [email protected] I will investigate how this has happened and rectify it for you. Please also provide your full name as I have checked our appointment book and yours doesnt correlate with any consultations booked since reopening. Thank you, Olivia
1619878885
1
Extremely disappointing salon. Popped in to make an enquiry, met with a friendly approach and booked a consultation. Attended the appointment and a piece of hair was cut to test for colour. The colourist advised she would test the hair the next day and call me. No call received! I called again the next day to be told sorry its so busy but Ive booked in on for tomorrow to test! That was a week ago! Glad business is going so well you can throw new customers money out of the window!
Sonia, you are the kindest! Always so lovely having you in the salon xx
1573812458
5
I had an excellent full head colour and cut today at Olivia Rose. Both Olivia and Jade were super professional and friendly. They went above and beyond to make me feel at ease. Jade is a fantastic stylist and I am over the moon with the service and end result. I will be recommending and back soon!!!
Im sad but not surprised to see you have made yet another anonymous account in which to leave your defamatory untrue reviews. To any potential clients reading this please be aware legal advice was taken initially regarding this profile leading to the original review being removed. As you can see from our other reviews we are a friendly, professional salon with many happy clients. To see further testimony of this, please visit our Instagram page for a full portfolio of our work and testimonials!
1584618923
1
Unprofessional. Debatable practices. Unreliable. If you are asked to sign a Waiver, run away before the damage is done.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.