Im so sorry this was your experiencethats definitely not the kind of experience we want our customers to have! As a small business we do value your feedback and we will work to make sure no one else has that experience. Hope you will consider giving us another chance & thank you for shopping with us.
1650086286
2
great selection of resell clothing but the staff was quiet, inattentive, and rude. i stood at counter waiting to check out with 2 staff members on their phone knowing we're waiting. finally checked out and the lady forgot to put purchased purse in the bag so when we were ready to walk out she goes "you forgot this"...like uh, no, YOU forgot it... just be prepared going in here to deal with that.
I'm sorry you felt like you were being followed, but I can assure you none of my staff was following you. We do have a relatively small store and we frequently have to weave through people to manage the floor, so that might be why you felt that way. I hope you can reconsider your position since you liked a lot of other features of the store! :-)
1620599452
1
Honestly I was super excited to see this thrift store because my friend had recommended you guys. I had followed you on Instagram and was really excited to see what you had. We just left the store beautiful store they have excellent selection for smaller sizes. Im giving you a low rating because I came in with my daughter and everytime I turned around I felt like I was being followed I thought they were regular people until they would walk behind the counter. No harm no foul I will not be returning but you have nice stuff.
Thank you so much Bailey! Hope to see you again soon. x
1602123727
5
Really cool and trendy store. The girl and guy who works there were super friendly and nice. The fitting rooms are well-lit, and spacious. I liked the vibe overall and I found some cute stuff. I definitely want to come back.
Wow thank you so much for your kind words Amy! Doggies + thrifting is heaven for me too! Hope to see you back at the shop soon x
1612154934
5
Thrift stores make my heart flutter, excited to have a new store to go too! I went in yesterday and was awesome meeting the owner and the other employees who were all very helpful. Its a beautiful store and the doggy is adorable. Thrifting and dogs?!? Heaven for me. I dont go to much of these new trendy thrift shops because of are how over priced they can be, but Alt Rebel was very reasonable and affordable which was awesome. Great experience :)
Hi Ariel, Im so sorry you had this experience today that is definitely not how we want customers to feel in Alt Rebel. We really do try our best to make sure everyone feels welcome in the shop by trying to make sure everyone is greeted and taken care of. However, since we are a small, locally owned business, when it gets busy we can miss some people since we dont have the resources to hire someone solely as a greeter. Again, so sorry you felt unwelcome in our shop I hope you will reconsider us in the future!
1637025141
1
Upon entering never once was I greeted when multiply associates were there. Wasnt busy at all. Maybe less than 5 customers . Associates just looked at me. So cold and unwelcoming. Worst customer service Ive ever received. If I didnt ask for help I wouldnt even be acknowledged. DONT WASTE TIME COMING HERE BEWARE! Go somewhere where they can even welcome you. Something as simple as greeting A CUSTOMER . Since this businesses is small and locally owned I would hope they would appreciate each and ever customs that walks in. Potential sale $$$$
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